Customer Support Engineer (m/f/x)

Trust something new, grow beyond itself and redefine the boundaries of the feasible. That is exactly what our employees can and should live daily. To set the pace with our innovations and make it great. Because there are a lot of fascinating people behind every successful company. ZEISS employees work in an open and modern environment with numerous development and further training opportunities. Our culture is characterized by expert knowledge and team spirit. All this is supported by the special ownership structure and the long-term goal of the Carl-Zeiss Foundation: to advance science and society together.

Today dare. Inspire tomorrow.

Diversity is part of ZEISS. We look forward to your application regardless of gender, nationality, ethnic and social origin, religion, world view, disability, age as well as sexual orientation and identity.

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ZEISS Semiconductor Manufacturing Technology

Enabler for smaller, more powerful and more energy-efficient microchips

Work where the morning arises. About 80 percent of all microchips worldwide are manufactured using ZEISS technologies. As the heart of any electronically controlled system, You are no longer to think away from our everyday life – whether in smartphones, smart homes or smart factories. ZEISS is a technology leader in semiconductor manufacturing equipment. With high-precision lithography optics, photomask systems and solutions for process control, ZEISS enables the production of increasingly smaller, more powerful and more energy-efficient microchips – and thus decisively shapes the age of microelectronics and nanoelectronics with its innovations.

independent preparation and execution of installations and upgrades of systems with customers in cooperation with local service staff

Start (on site and remote) by local service staff when troubleshooting or installing customer systems

Implementation of troubleshooting of systems for customers including repair and repair

Creating and maintaining service documents

Creating spare parts concepts (definition of spare parts & spare parts)

Implementation of technical initial training and further training of service technicians

Service requirements for R&D for new and further developments

Support for worldwide service technicians through 2nd Level Tech support

successfully completed university studies in the field of physicists or engineering in the field of electrical engineering, optics, laser technology, precision mechanics or technicians with corresponding multiannual professional experience

preferably with pre-experience in the area of electron beam column

safe occurrence in dealing with customers

high level of communication, team and enforcement capability as well as sense of responsibility

targeted, structured and independent working methods

Willingness to travel worldwide

very good knowledge of German and English

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