Customer Service Specialist (m/f/d)

This is what awaits you As a customer service specialist, you are a central part of our team and take over the holistic administrative handling of customer orders - from acceptance to billing - as well as the operational support of our customers. You plan and accompany envelope orders with a clear focus on efficiency and profitability. Not only do you think with it, but ahead, and make sure you run smoothly. In addition, you check order-related invoices from our service providers, keep the costs in mind and reliably tracks our internal resources. Dealing with different modes of transport is also part of your everyday life. You're working on and out processes around ships, trucks and wagons. In addition, you take over the processing of customer complaints and master them in a sovereign and solution-oriented manner. In your role, you stand in continuous exchange with the operating, our customers and external service providers and ensure that all parties are always at the same level. Last but not least, you regularly enter the storage and handling areas, tune directly with the teams on site and actively advance processes.

That's what you bring You have a completed commercial training, ideally focusing on logistics and transport. In addition, you are well aware of warehouse and logistics processes and have already gained first experience in customer support. The handling of MS Office is self-evident and you also bring a pronounced system affinity. Supported with your high commitment You not only manage the team, but also actively in the operating daily business. Your strong communication skills, your customer orientation and your pleasure in customer contact by phone are a special feature. We complete your profile with very good knowledge of German in word and writing, as well as solid knowledge of English for written and oral communication.

You can look forward to Continuous training: develop your skills and expand your expertise with our professional training programs. Great team: You are the people who make the difference - and with us you become part of a great team. Flat hierarchies: Thanks to our slender organizational structure, you can go directly into exchange with the decision-makers. Space for Innovation: Turn your ideas into an environment that promotes creativity and empowers you to make changes. Events: From team excursions to Christmas celebrations to networking events, we build strong connections by spending time together. Fast decision-making processes: Bring things forward faster with optimized processes that promote efficiency and effectiveness. .