ServiceDesk Employee (m/w/d) at the Computer Center

Employee or (Deferred to the 9a TVöD payment group) at the next possible time indefinitely in parttime (24 hours). The data center of the University of the Bundeswehr Munich is a central service provider and strategic advisor for the IT supply of teaching, research and administration. It operates a modern, powerful, comprehensive data network on the university campus with a broadband connection to the German scientific network. Its and therefore in particular your task is to adapt as a central IT partner or central IT contact person to the constantly changing requirements. As a central service center, it is user-oriented and co-operates with all institutions of the university.

Central communication interface between the data center and the users of the IT systems Acceptance, qualification, prioritization and response of incoming calls and electronic requests with questions and problems and, where appropriate, forwarding to 3-level support or competent bodies Consumption, detection, analysis and development of solutions to address systemic and application-oriented problems/error situations Create, manage and maintain system documentation and measures taken Processing of incidents and incidents (2nd level) according to existing work instructions Dispatcher function in case of compartment-specific disturbances (continuation to the compartments)

completed vocational training as a specialist informatics Application development, system integration or digital networking, technical system informatics, or IT system electronics or comparable vocational training Knowledge and professional experience in the application of ticket systems (e.g. OTRS) and knowledge databases, with Active Directory (AD), TCP/IP, MS operating systems, Linux applications, proved by a professional activity of usually not less than two years well-founded user knowledge of MS Office products (Word, Excel, PowerPoint, Outlook) German language skills with a minimum level C1 of the Common European Framework of Reference for Languages What do we expect? targeted, independent and service-oriented work Openness and enthusiasm for new challenges good communication skills and cooperation with a dedicated team perfect appearance to our users Ready-to-use and the ability to work independently, precisely, targeted and self-responsively, and take responsibility to the inside and outside Interest and readiness for self-service training They are in favour of the fundamental freedom of democracy within the meaning of the Basic Law. They have equality and diversity competence. You agree to participate, if necessary, in a health aptitude assessment and, if necessary, an extended safety review under the German Security Audit Act.

The qualification of employees is a special concern to us. We therefore offer excellent opportunities for personal development, for example through internal and external training. flexible working time They work with a recognised and family-friendly employer in safe economic conditions Home Office is possible in consultation with the supervisor. You have the opportunity to participate in offers of occupational health promotion. A grouping up to the pay group 9a takes place in accordance with § 12 TVöD with regard to the actual activities to be performed and the fulfilment of the personal or collective requirements. family-friendly campus with an in-house crèche and kindergarten (parents), a family service with advice and assistance for university members to improve the compatibility of family, care and work The Bundeswehr promotes the occupational equality of women and men and therefore welcomes particularly women's applications. In accordance with the Social Code IX and the Disabled Compensation Act, we expressly welcome applications of seriously disabled people; with regard to the fulfilment of the conditions for exclusion, individual consideration is given. The Bundeswehr supports the goals of the National Integration Plan and welcomes applications from people with a migration background. JOBV1_EN