PAUL HARTMANN AG | Germany | 89xxx Heidenheim | Temporary contract | Full time / Home office | Published since: 04.11.2026 on stepstone.de
Customer Care Agent - limited to 12 months (m/f/d)
HARTMANN is about helping us to maintain, protect and grow. We support healthcare professionals so that they can focus on what is really important: to influence the lives of people positively. We implement solutions that make a real contribution. And with your commitment you can grow every day in your job. At HARTMANN, we believe in the difference you can make. Strengthen our team as Customer Care Agent (w/m/d) - limited to 12 months DEU-Heidenheim To strengthen our teams in the customer center, we are looking for dedicated support and occupy several agent roles. As a central point of contact, you accompany customers independently through the entire order-to-cash process and provide professional, solution-oriented support. They coordinate customer concerns, work closely with internal interfaces and make an important contribution to customer satisfaction and customer loyalty. Would you like to accompany customer concerns independently, actively shape processes and become part of a dedicated team? Then we look forward to your application. .
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Your tasks • Your profile • What we offer
Coordination and independent processing of all customer requests in the customer center according to the single point of contact principle Telephone and written advice on products, orders, deliveries and invoices Processing customer orders along the entire order-to-cash process Acceptance and processing of service and product complaints and clarification of payment differences Building and maintaining sustainable customer relationships through professional and solution-oriented communication Close cooperation with internal interfaces such as sales, logistics, finance, marketing and regulatory affairs Development of customer-oriented solutions as part of existing processes and guidelines
completed professional training or equivalent qualification by acquired professional experience or training Embossed service and customer orientation High self-responsibility and solution orientation as well as a process-oriented operation Teamability and joy in cooperation with different interfaces First experience in customer service Good user knowledge in SAP (or comparable ERP systems) and MS Office Salesforce knowledge desirable Experience in health, pharmaceutical or medical products environment desirable
Flexible working conditions: sliding time, hybrid working and International Mobile Working Compatibility of work and family, e.g. by childcare allowance 30 days holiday per year, special holiday with special life events, holiday money and special tariffs Comprehensive health services: EGYM Wellpass, Skin Cancer Screenings, Mental Health Platform, Yoga in Pause and Workplace Massages Exclusive employee rebates via corporate beefits platform Modern infrastructure: canteen with cafe bar, employee shop and sufficient parking spaces on site
Location
 | PAUL HARTMANN AG | |
| 89522 Heidenheim | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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