Mitarbeiter Customer Success (m/f/d)

LivEye GmbH specialises in monitoring temporary risk zones with mobile video surveillance systems. We stand for individual security concepts around video surveillance. For each terrain and every requirement we offer the optimal solution: whether construction sites, commercial areas or venues. Under the brand name LivEye, highly modern video surveillance systems are developed and produced. LivEye also maintains its own production alongside a research and development unit. Since our foundation, we have set ourselves the goal of making the future safer. We are an innovative and globally active company with locations in Germany, Switzerland and Poland. We are looking for committed and qualified employees to strengthen our motivated team. Convince us with your expertise and passion for the profession. We offer you a value-adding and open corporate culture in an exciting working environment. TEAM ORANGE

Security for the future: We offer you an occupational pension with an above-average employer share and an occupational health insurance with an annual budget as well as an accident insurance. More net of gross: With our property cover card, you benefit from an attractive net optimization that makes more of your salary. Health and well-being: Whether corporate fitness, access to a Mental Health platform or bike leasing – your health and well-being are important to us. Exciting tasks in a strong environment: You expect a responsible position in an international, high-growth company with a crisis-proof workplace. Flexible and modern working environment: We offer you a dynamic work environment with flexible working hours, overtime control with leisure compensation and payout, as well as modern, digital work tools (company laptop and company phone) Attractive remuneration & development opportunities: In addition to an attractive remuneration, we support your professional development with targeted continuing and continuing training offers. More than just a job: It offers free drinks, fresh fruits, regular employee events, team building activities and good accessibility with parking spaces.

Your tasks As a specialist in our Customer Success Team (m/w/d), you are a central contact person (m/w/d) for all our customers' concerns after conclusion of the contract and for internal coordination with adjacent specialist departments. The aim is to ensure smooth, professional and service-oriented processing of all customer concerns - with a focus on sustainable customer satisfaction and efficient internal coordination.

Distance customer support (Client Support): Processing incoming customer requests via phone and email Proactive communication with customers regarding status messages, queries or other service needs Maintenance and documentation of all interactions in relevant systems Interface management and internal coordination with relevant departments Ticket and Process Management:Plant, care and completion of customer requests in a central system Priority and traceability of open processes Ensuring timely solutions in coordination with the relevant departments Quality assurance and improvement potential:Identification and escalation of recurring problems Working with the optimization and further development of internal processes and processes

Customer orientation and communication strength Organisational skills, structured working methods and high solution orientation Safe handling of Microsoft Office applications (e.g. Planner) Teamability and the ability to keep quiet and an overview even at high levels of work

Compulsory qualifications

As a provider of security services, we require a perfect management certificate Very good knowledge of German in word and writing

Advantageous qualifications

Experiences in CRM, ERP and ticketing systems First professional experience in customer service, telephone customer service, sales service or a coordinating service position Good English knowledge of word and writing