Techniker Krankenkasse | Germany | 22xxx, 21xxx, 20xxx Hamburg | Temporary contract | Part time - flexible / Full time / Home office | Published since: 22.01.2026 on stepstone.de
Expert Conception Online (m/f/d)
We are proud to be a health partner on the side of our more than 12 million insurers. Over 15,000 employees make progress and make us a powerful health insurance company. We grow through the ideas of our employees - innovation and service are the focus. The Techniker Krankenkasse promotes the professional integration of people with disabilities and gender equality. We stand for equal opportunities, opportunities for development and respectful handling! Employment is also possible in parttime. Hamburg | Full time | Team Hub Online channels | Limited
limited to two years In the Team Hub online channels we design the health insurance of tomorrow. In the agile environment, a team of designers, testers and analysers brings the expertise for our digital offers. Our goal: Innovative, customer-centric solutions. For this we develop tk.de and the TK app with a focus on service and efficiency – modern, user-friendly and future-proof. As part of a project, we will redesign the customer contact area of My TK and the app. We expect flat hierarchies and versatile professional development opportunities, challenging issues with a lot of self-responsibility and a lot of freedom of establishment. This space is also reflected in the work-life balance. Individual working time regulations and the possibility of working remotely in proportion are in practice. .
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Your tasks • Your profile • What we offer
The strategic concept of the dialogical customer contact for 'My TK' on app and web, taking into account aspects relevant to enterprise, UX, legal and data protection Designing optimal, contact-reduced processes in the TK and managing stakeholder management with all business areas Actively accompany user research and gain insights to understand the needs, preferences and pain points of the customers Close cooperation with UX/UI designers, developers and product managers to ensure seamless implementation of the concepts Bringing current knowledge of industry trends and best practices in the field of user-centric design and customer experience into the conception
Complete study with the focus on communication design with a digital focus or a comparable qualification Extensive experience in the concept design of complex digital products and in iterative product development in agile context Knowledge of data-based and data-protected decision-making processes and the development of conclusive approaches Ability to quickly adjust to new and changing requirements Solution-oriented and dedicated operation Impressed communication strength in dealing with different interlocutors and hierarchical levels
35,5-hour week 30 days holiday and additionally on 24.12. and 31.12. Assets Grants for Germanyjobticket Industrial sports Flexible working hours Home Office
Location
 | Techniker Krankenkasse | |
| 22305 Hamburg | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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