IT Service Technician (m/f/d)
KNDS Germany develops, manufactures and maintains a wide-spread product portfolio as a system house. These include combat tanks, highly protected wheel vehicles, artillery systems, military bridges, customer service and training solutions. As part of the KNDS Group, we stand for the start of the consolidation of the industry for military land systems in Europe. We offer highly interesting, complex and challenging activities in a collegial environment. Our employees appreciate this, whether in development, production or administration. We successfully combine innovative capability with tradition and many years of experience. .
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Your tasks • Your profile • What we offer
KNDS Germany develops, manufactures and maintains a wide-spread product portfolio as a system house. These include combat tanks, highly protected wheel vehicles, artillery systems, military bridges, customer service and training solutions. As part of the KNDS Group, we stand for the start of the consolidation of the industry for military land systems in Europe. We offer highly interesting, complex and challenging activities in a collegial environment. Our employees appreciate this, whether in development, production or administration. We successfully combine innovative capability with tradition and many years of experience.
As an IT service engineer (m/w/d), one of your main tasks is the support of KNDS employees (IT users), including IT users, external offices and subsidiaries associated with support contracts in all IT requests in First-Level Support (IT-Service Desk) You are responsible for the acceptance, processing and documentation of malfunctions and service requests via ticket system, telephone and email You act as a competent and service-oriented contact person in the first-level support The creation and processing of problem messages and service requests as well as the cooperation with the 2nd level support are also part of your tasks Care of knowledge databases and documentation completes your profile of activities
You have a completed vocational training as a machine-formatician/in system integration, computer science clerk or merchant for digitalization management You have profound knowledge of current Microsoft operating systems, Microsoft Office, network technology and hardware environment Experiences with automatic software distribution e.g. Matrix42 (Empirum), ticket systems and remote support You have a strong solution, service and team orientation, communication strength as well as good German and English knowledge You also bring an occasional willingness to work for the weekend and an occasional willingness to travel with A driving licence Class B completes your profile
Secure employer Attractive payment by IG metal tariff contract Kita grant Christmas and holiday money Development 30 days off Staff parking Bike leasing Fitness & Health Services Occupational pension Canteen Flexible sliding time controls Grant for the Deutschlandticket Company doctor Corporate Benefits
Location
 | KNDS | |
| 34127 Kassel | ||
| Germany |
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