KZVK - Kirchliche Zusatzversorgungskasse Rheinland-Westfalen | Germany | 44xxx Dortmund | Permanent position | Full time / Home office | Published since: 23.04.2026 on stepstone.de
Senior IT-Service Manager Microsoft-Umfeld (m/f/d)
As an occupational pension provider, the KZVK fulfils the task of providing privately employed employees in the Church and Diakonie with an additional pension, reduction in employment and survivors. We provide our services for about 3,500 ecclesiastical workers, approx. 680.000 insured persons and over 110,000 pensioners. In order to strengthen our team, we are looking at the next time Senior IT-Service Manager (m/w/d)
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Your tasks • Your profile • What we offer
Control, analysis and processing of IT posts and service requests in the Microsoft environment (1st and 2nd level) Development and quality assurance of IT service processes by ITIL Planning and cooperation in IT projects, e.g. for rollouts, migrations and process optimizations Administration of user accounts, permissions, end devices and central IT services Documentation, knowledge management and support for IT-onboarding and training Participation in the continuous development of service quality in IT support
Completed IT or comparable training with several years of professional experience Experience gained in IT service management, ideally in the Microsoft environment Very good knowledge of Microsoft technologies (e.g. Microsoft 365, Active Directory, Windows Client / Server) Safe handling of ITIL-based processes and ticket systems Very good knowledge of German in word and writing (level C1) Communication strength, self-responsibility and team-oriented work
Modern IT infrastructure with current tools and technologies, both on-premises and in the cloud No readiness and mobility Targeted integration and further education Work-life balance (flexible working time and possibility of mobile work) Attractive compensation package incl. Income pension, cash benefits and job ticket Joint events (operational sports, team events and more) Affiliation to the Protestant Church would be desirable, but is not condition. .
Location
 | KZVK - Kirchliche Zusatzversorgungskasse Rheinland-Westfalen | |
| 44135 Dortmund | ||
| Germany |
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