Customer Experience Team Leader (m/f/d)

Have in depth knowledge of customers, understand their needs and have strong knowledge of the business, products and processes. Be the voice of the customer, working with CXD, focussed on continuous improvement not just within Customer Experience but the against business, to ensure our processes and way of working are as efficient and customer centric as You can be. Monitor daily set KPI's and support team to ensure the team is meeting and preferably against set KPI's. Liaising with key colleagues to ensure everything is in place and any challenges overcome to guarantee we deliver within set lead time and customer requests are handled promptly. Be the first point of escalation and proactively think outside the box and work to find solutions to ensure delivery are made on time and customers needs are met and escalate if needed. Processing and resolving Customer Complaints, working with colleagues to find root cause and preventative measures. Complete monthly one to one's, coaching sessions with the team to ensure You have the skills, knowledge and motivation to be the best You can.

To be successful in this role, you should be a proactive problem-solver with a passion for people development and a ''customer-first' mindset. You will need the ability to thrive in a fast-paced environment, using your strong interpersonal skills to build relationships across the business and drive efficiency through accountability and structured organization. Ideally you have At least 5 years of experience in a Team Leader, role with a proven track record of motivating, coaching, and developing teams. Fluency in English and in German and highly effective communication skills. Solid computer skills (MS Office, G-Suite, ERP/SAP), with Salesforce knowledge being a valuable asset. A professional, empathetic, and solution-oriented mindset, with a strong ability to solve problems and act as an advocate for the customer. A structured and proactive approach to work, with excellent time management skills and the ability to stay efficient in a fast-changing environment. High levels of accountability, accuracy, and a positive, enthusiastic attitude toward team collaboration and business goals.

Our people are behind every success. People create the technology and product lifecycle solutions that make us great, our people are the ones who innovate, and people drive our business forward. With us you will be part of an international collaborative working culture with challenges and opportunities to further develop yourself professionally. We enable sustainable global maritime operations by maximizing efficiency in cargo and load handling. Values guide our work Integrity steers all our thinking, behaviour and the relationships with our customers and other stakeholders Quality is valued in our processes, products and services and helps to improve our customers' performance and our own competences Safety is essential in everything we do MacGregor is an equal opportunity employer. We recognize that diversity is key to our continued success, and strive to maintain a fair and equitable recruitment process for all applicants. Benefits for the Hamburg location: A canteen flexible working hours with a flextime account 30 days of vacation Capital-forming benefits Payments Special leave additional accident insurance