Technical advisor in the factory service center (m/f/d)

We make energy for people! We provide ecological electricity and heat solutions for our customers in the craft sector. Because the future belongs to renewable energies. We have been working on this for over 35 years. Together we develop reliable, sustainable and innovative energy solutions for every home. Together, we are packing up the energy transition!

Energy for people also means for us: responsible entrepreneurship. For a safe workplace with future prospects and a sustainable future that we shape together.

You love finding solutions, helping people and keeping an overview in challenging situations? Then you're right with us! You are the first contact person for our craft partners when it comes to troubleshooting plant defects quickly and reliably You communicate service-oriented by phone and e-mail with craftsmen and end customers - especially in case of complaints and technical standard requests You support our partners live from the headquarters and provide your know-how to quickly find the right solution You can keep an eye on the remote maintenance of our internet-connected systems and recognize where support is needed early on You coordinate appointments with customers and dispose of your colleagues in the field service You create service tickets for disruptions and open processes and thus ensure a transparent and smooth processing In short, you are the central interface between technology, crafts and customers - solution-oriented, service-conscious and always with the aim of providing the best support.

You have fun in technology, think solution-oriented and keep a cool head even if it has to go fast? Then you fit us perfectly You have a completed technical training in the field of SHK or electrical engineering - e.g. as a plant mechanic SHK, electronic engineer for energy and building technology, technical system planner supply technology or assistant for regenerative energy technology Ideally, you have completed a further education on the technician or master - for example in the fields of electrical engineering, regenerative energies or heating, ventilation and air conditioning technology You bring knowledge in the fields of gas-fuel technology, solar thermal engineering, electronic regulations, heat pumps, photovoltaics and wood pellet systems with If there's something else missing: No problem - we'll make you fit You have several years of professional experience and can safely assess technical relationships You are sure to go with Microsoft Office and modern web apps You have a quick understanding and are happy to work on new topics You convince by commitment, team spirit and strong communication skills In short, you are a technology-enhancing problem solver with service mentality, who likes to take responsibility, works in the team and, together with us, advances the energy solutions of tomorrow.

Work together instead! With us you don't just work out any job - you actively shape the energy transition. In a company that thinks sustainably, acts in a practical way and really starts the future. Get up and get started! No long reconciliation phases and no jump into cold water: We'll take you from the start, work in a practical way and make sure you're safe on the go. How are we? Ground, open, uncomplicated and cordial. We pack together, speak plain and are all by you - from the Azubi to the management! Together! A team that keeps you together, supports each other and does not lose humor even in stressful moments. Space for development! Whether professional or personal - we promote your further development, give you the opportunity to take responsibility and actively introduce your ideas. No stiff dress code! We didn't... except for the occasion it requires. Be flexible! With sliding time, working time account and up to 10 days of mobile work in the month, you can make your working day flexible and suitable for your life. Well supplied by the day! In our canteen in Dettenhausen there is freshly cooked food at fair prices - funded by Ritter Energie. Water & coffee variations are available until thirst is extinguished! Get stress-free! Whether by bus, train, car or e-car - thanks to good ÖPNV connection, employee parking and e-store stations, you can relax and get to work. Feel good! It offers modern offices with ergonomic equipment and a working environment where you can stay. Time to shut down! 30 days of holiday plus additional special holidays ensure that relaxation does not come too short. Also thought of tomorrow! We also support you in the long term with company pensions, asset-effective benefits and other benefits. Extras that are really fun! Use up to two JobRäders and make sure you enjoy attractive benefits through corporate benefits. .