IT-Administrator Helpdesk / Clientservice - 1st / 2nd Level Support (m/f/d)

Ita vero GmbH is a manufacturer-independent company for innovative software solutions with headquarters in Bad Vilbel. Our company with 55 employees is a 100% subsidiary of HassiaGroup, for which we as a full service provider cover all areas of information and communication technology.

In addition, we develop, implement and distribute our innovative warehouse management system WMS.O, STEP1 and PRISMA.SLS – a forklift system, with tracking technology. With our software solutions we control and optimise the processes in the internal logistics and production of our customers.

For our demanding helpdesk and to strengthen the IT application management department, we are looking for another location in Bad Vilbel

IT Administrator Helpdesk / Client Service - 1st / 2nd Level Support (m/w/d)

We offer you a dynamic environment where you work independently in the Helpdesk environment with your own responsibility. In our team you work with modern technical infrastructure, methods and procedures. Creativity, teamwork, communication, acceptance of responsibility and critical commitment is expressly desired in our company. If you also have readiness and motivation to succeed in a team, you should read more.

Your future task would look as follows: Technical 1st and 2nd Level Support Telephone support (SPoC) Care, control and processing of customer tickets Coordination of technicians and support inserts Remote and on-site support for the customer departments Support for customer projects Implementation of SOP's (Standard Operation Procedure) Installation, configuration and rollout of hardware Monitoring of infrastructure Monitoring of data backups Support of the Infrastructure Service team Fixing user problems by phone and remote maintenance Ensuring the implementation of planned and agreed measures Implementation of site visits

Complete training in computer science We also offer a chance for professional beginners Practical experience in technical and telephone customer care, as well as handling a ticket system Experience with hardware (notebook, computer, printer, and related components) Good knowledge in Microsoft operating systems and office applications, as well as in client technologies Self-responsible and independent work Analytical and solution-oriented operation Embossed customer and service orientation Good communication skills Teamability and flexibility ready for shift service from Monday to Friday (breakfast from 7.00 or late until 18.00) driving licence class B

Further training mobile work possible Assets Use of internal gym incl. Sauna area Team events Job-Rad House drink