IT-Support / User Helpdesk Support (gn)

We - the Team Marktservicecenter - are the first contacts for colleagues in our Europe-wide over 170 HORNBACH markets for all questions about IT, software and hardware. With analytical minds, lots of heart blood and a neat amount of humor we work daily on the best solutions for our users.

IT market support: As an IT support / User Helpdesk Support (gn), you are actively supporting our market colleagues in all matters relating to hardware and software, IT orders and organizational questions. Troubleshooting: Incoming queries, problems and disturbing messages can be received by phone, e-mail and via our ticket system and evaluate them with regard to their problem weight and further action. Problem solving: After pre-qualification, you will solve the problems by yourself in direct contact with our market colleagues or forward the request to the relevant department or to external partners. Communication: Ensure an efficient problem solution by monitoring its completion and ensuring a seamless exchange between all interfaces and for a transparent processing status at any time. Beyond the edge of the screen: Not least responsible You have effective latitude communication in case of serious problems, reflect our knowledge base and establish a continuous exchange with our markets to improve processes and prevent disorders proactively.

Qualification: You have a completed IT training and ideally first professional experience or are an engineered cross-comer - more important than your degree is your passion for customer support! Know-how: In addition to your knowledge in the areas of software application and hardware usage and maintenance Your self-responsive, structured and analytical way to achieve efficient solutions. Service orientation: As a highly communication service professional, you can communicate well in English and burn to process standardized processes during our service and readiness times. Macher mentality: You also keep an overview in stress situations and are you looking for a varied daily business in agile teams? Then we should get to know each other.

Hang your tie to the nail: An open working atmosphere awaits you through flat hierarchies and great colleagues in a grounded family business. Room for private projects: With flexible working hours incl. Time recording and a modern workplace as well as the possibility of home office (mobile work) we lay the foundation for the optimal compatibility of work and private life. Working time to measure: You can plan your working hours flexibly and according to the individual life situation. Growing with us: With customised further and further training, we promote your professional and personal development. We build on you: With an unlimited contract of employment and an attractive salary package incl. Holiday and Christmas money. Our recognition for your heart blood: HORNBACH-Rente, Jobrad, Coupon Card, HORNBACH-Mastercard, Germany Ticket, Employee Shares and many other additional services (all info at www.hornbach.de/additional services). JOBV1_EN