A varied task and a trusting team atmosphere Our Service Desk is a central communication interface between IT and the departments Recording and independent processing of service requests and malfunctions via telephone, personal and OTRS. User system and equipment of colleagues with hardware and software (e.g. user accounts, mailboxes, applications, mobile clients) Replace new hardware with the help of a software deployment system (Matrix42) Occasionally creating and maintaining current documentation

You have completed vocational training in the IT sector (e.g. specialist informatics or IT system electronics) Ideally, you have professional experience in 1st and 2nd level support You bring very good knowledge of client systems (Windows 10/Windows 11) and Microsoft 365 Suite with Good knowledge of the user system in Active Directory and how to set up Exchange user mailboxes No need, but desirable: knowledge in handling Azure AD and Exchange Online Knowledge of common hardware as well as a strong service idea to our customers and colleagues are of course for you An independent and structured way of working and very good knowledge of German in word and writing complete your profile

A flexible working time culture with two mobile office days per week A market-oriented remuneration with participation in successes and 30 days Attractive discounts on cruises with our fleets as well as on many other offers in the tourism sector Grant to your ÖPNV ticket and to your PLUXEE Restaurant Pass A modern workplace in a central location, just a “sea mile” from the main railway station A contemporary management and corporate culture led by our values ''value estimation, trust and sustainability'' Regular feedback and development talks to promote your strengths and careers ''voiio' as a strong employee assistance partner on your side As well as many other extensive social and health services (JobRad, own gym in the house, parent-child office, corporate fitness cooperation with WELLPASS, internal yoga courses, massage, occupational retirement, etc.)