Senior Performance Manager / Senior Controller (m/f/d)

Excellent customer experiences do not happen by chance - You are the result of clear control and sound decisions. As Senior Performance Manager (w/m/d) in Business Performance Management, you play a key role in the economic management of customer operations. With analytic precision, entrepreneurial vision and a strong understanding of key figures, you are driving performance, efficiency and sustainable success. Your tasks in detail:

Close cooperation with the departments in the Customer Operations Management Board as a strategic business partner - always with a clear focus on excellent customer experiences, efficiency and cost awareness as well as responsibility for your own service area Active design of budget and forecast processes (OPEX & CAPEX) and thus direct influence on the economic management of the responsibility area Regular creation of meaningful, weekly OPEX budget forecasts to create transparency Critical analysis and sound interpretation of monthly and annual accounts based on plan-actual comparisons - as a reliable basis for management decisions A holistic view of your own responsibility with the aim of identifying optimization potentials and deriving concrete improvement impulses Conduct targeted ad hoc analyses that structure complex issues and support decision-making processes at the board level Active further development and optimization of modern controlling instruments in order to improve control processes sustainably and to set up future-oriented

Successfully completed studies of the business economy, economy, economics or a comparable qualification Multiannual professional experience in a similar position, ideal for customer care, finance or controlling Experience in telecommunications Extensive understanding of figures as well as the ability to develop and present complex relationships in a structured manner Basic technical understanding of typical customer care processes in the telecommunications environment desirable Proactive, structured functioning as well as high process and economic competence in its own responsibility Communication at eye level with internal stakeholders and consistent driving of topics up to implementation Very good MS Office knowledge, especially in MS Excel Very good German knowledge

Attractive salary Strong community of team players Confidential working time with flexible classification and the possibility of working up to 40% mobile Numerous training options on and offline Discounts on 1&1 products and for various leisure offers In-house restaurant Free drinks and fresh fruit Jobrad grant