Microsoft Dynamics 365 CRM & Customer Enablement Specialist (m/f/d)

Microsoft Dynamics 365 CRM & Customer Enablement Specialist (m/w/d) Biberach | at the next time | fixed KaVo Dental, headquartered in the Swabian Biberach an der Riß, has been one of the leading companies in the international dental industry for more than 110 years. Around 1,600 employees combine a common goal: to develop, produce and successfully market innovative, high-quality treatment units, instruments, imaging devices and product-related services. In the team we implement solutions every day to make modern dentistry ever better – so we inspire dentists around the globe. Let us work together as a team for one of the most beautiful things in life: a healthy smile. As part of the KaVo family, we want to inspire and promote you so that you can develop your full potential with us.

Technical support and further development of Microsoft Dynamics 365 CRM (sales, service and marketing) as well as continuous optimization of our CRM landscape Analysis, structuring and cleaning of data and deriving recommendations for action to improve data quality, transparency and process efficiency Development, harmonisation and implementation of standard processes for CRM-related processes in marketing, sales, service and customer service Interface function between marketing, sales, service and IT as well as analysis, prioritization and monitoring of requirements for the further development of our system Processing of projects to optimize data and processes Analysis and Development of Lead, Funnel and Opportunity Management Processes Identification, development and implementation of optimization potentials in customer and service processes Preparation and implementation of training and development of guidelines, documentation and best practices

Successfully completed studies in BWL, Marketing, Business Informatics, Digital Business or a comparable course Multiannual experience in marketing/CRM/Service Experience in handling databases and very good MS Office knowledge Good English knowledge of word and writing Impressed target orientation and readiness as well as ability to solve abstract problems analytically Affinity for data and interest in online media and systems

A future-proof workplace Varied tasks An attractive remuneration Flexible working time models Individual career perspectives