L2 Tech Support

For more than 30 years, MSX International has been a reliable partner for leading vehicle manufacturers, their dealer network and mobility service providers worldwide. Our unwavering commitment is to support our customers in the transformation of their companies and the effective management of their operations in the areas: sales performance, repair optimization and compliance, parts and accessories distribution as well as customer retention. With global teams, our industry expertise and the power of technology, we develop and deliver tailor-made, sustainable and innovative solutions and services. This helps our customers to optimize their processes and to inspire their own customers.

Second-level support for all technical and diagnostic problems with intelligent vehicles escalated by the Retail Engagement Center via the ticketing system. If required, escalate to third-level support in the center. Create and review knowledge articles for retailers, report on recurring topics and escalate tickets. Support for technical topics directly on the vehicle and research as well as support for technicians on site. Provision of second level technical support (L2 Tech Support) Daily support via the ticketing system within the specified KPIs via the smart ticketing system Recognizing current topics and documenting in knowledge articles and regular reports Main contact partner for all technical questions on intelligent vehicles Coordination with stakeholders on technical issues Ensuring correct information and tracking of the quality of first-level support Ready for Germany-wide trader visits to diagnose vehicles, if necessary. Reporting on the results of the visits Additional assignments

Complete technical training (KFZ technicians, mechatronics technicians or comparable) Experience with vehicle and diagnostic technology Practical experience in the workshop or service environment, ideally in the area of fault diagnosis and complex repairs Embossed problem-solving competence and independent working occasional readiness to travel driving licence class B Very good German & English knowledge, other languages of advantage

L2 Tech Support Full time Workplace Type: Field Based Description Job Title: L2 Tech Support (m/w/d)Location: Stuttgart, Germany Working hours: 40 hours Unlimited What we offer Continuing training: support for professional and personal development Working environment: A dynamic and supportive working environment Work-Life-Balance: Flexible working hours and home office opportunities, 31 days of holiday (including Christmas, New Year's Eve and Rosenmontag) Additional services: occupational pensions, health programs and grant to the urban sports club Benefits: from day one Additional information With more than 5,000 employees, we are globally represented in more than 80 countries and employ our expertise in the following areas: Consumer engagement Parts, Accessories & Service Performance Actionable Insights Repair Optimization & Compliance Learning Solutions Distribution & Sales Performance Our proven success has led us to work with almost every car manufacturer on the market. The MSXI Purpose To empower Movers and Makers to thrive in our ever-changing world. The MSXI Mission To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions. The MSXI Vision To be the clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry. MSX is an employer who promotes equal opportunities and explicitly welcomes applications from qualified and suitable candidates regardless of gender, ethnicity, disability, age, sexual orientation, gender change, religion or belief, marital status or pregnancy or maternity. As a user of the “Disability confident” program, we guarantee an interview to all disabled applicants who meet the minimum criteria for the job. If you click on the above link or any third party link in this post, you will leave this website and will be forwarded to a third party website where the terms and conditions of use and privacy policy of this website apply. .