Head of Emergency Call Services (m/f/d)

Yes, sometimes acts are more important than words. You can both: take decisive action and make decisions when it requires the situation, but also communicate in peace and clarity what it is about. Come to our team! We are looking for committed, responsible people who support our customers with advice and action. What you get: a job with a perspective in a collegial environment that writes helpfulness great and in which it makes pleasure to grow in new challenges.

Place of use: Bamberg salary: 3.994,71 - 4.625.46 € (for full time - 39 hours per week) Date of occupation: 01.10.2026 Type of employment: Full-time Hours: 39 Duration: unlimited Job ID: J000034077 We are a major aid organisation with headquarters in Berlin. Our tasks include rescue and medical services, nursing services, disaster protection, social services and work with children and adolescents. Further information on entry options, perspectives and how we work: johanniter.de/karriere

You are responsible for the strategic development of the emergency call service sector. You pursue the development and implementation of a sustainable growth strategy. You are responsible for personal leadership, motivation and further development of employees. You control the economic results and bear responsibility for budget, key figures and achievement. You analyse market and competition developments and take appropriate measures. You develop new services and optimize existing processes. Together with our sales, You maintain cooperation with partners and build new cooperations. You are responsible for quality management and continuous process improvement. You work closely with our other subject areas. You contribute to cross-departmental projects. You're responsible for the service planning.

You have completed vocational training with sound business knowledge and leadership experience. You have a class B licence. You have a strong strategic mindset and experience in the development and implementation of strategies. You show willingness to continue personal and professional development as well as to participate in our management development program. You have a high self-motivation, entrepreneurial thinking and hands-on mentality. You are empathic and reliable. You convince with pronounced self-organization and communication skills and a high quality awareness. You love the customer-oriented way of working and have a strong team spirit. You are resilient, flexible and responsible.

13. Monthly content 30 days for a 5-day week Recognition of intermediaries attractive remuneration occupational pension schemes Cars for handling the tours Continuing and continuing training Possibility of payment conversion Increase in remuneration due to company membership Supplements for work on Sundays and holidays Supplements for layer and interlayer Supplements for overtime operational health management Working parties positive working atmosphere Assets additional free day on Christmas Eve and New Year's Eve Trustful responses structured incorporation regular employee talks Working advantage programme