User support in the office (m/f/d)

As an employee in the Customer Support Internal Service (m/w/d), you are the first contact point for our customers and play a central role in ensuring a smooth operation of our Pharmacy Management System (AVS). You analyze and solve customer requests independently or forward them specifically to the right controllers. In doing so, you ensure that our customers are quickly and competently supported and thus contribute significantly to the satisfaction and success of our users. This means: Accept all incoming requests to our AVS via different communication channels (phone, email, eSupport) – First-Level support Detection, detection and classification of user questions, if necessary forwarding to the correct controllers for further processing Initial support for user questions: Showing solutions by remote maintenance Informing the customer about the identified solution When forwarding to the next level: tracking and monitoring of the processing status, status information to the customer

A completed training as a pharmaceutical/technical assistant (PTA), as a pharmaceutical/commercial assistant (PKA), cross entry possible. Experience in technical user support Secure communication on the phone Experience with a ticket system Very good knowledge of German in word and writing Team spirit, communication strength and initiative

Flexibility: Mobile work and flexible working hours that fit your life. Further development: Tailored training opportunities for you to constantly learn. Additional services: 13th monthly salary, non-taxable pay extra per month, cash benefits and occupational pensions. Fitness & Mobility: Participation in the gym (EGYM Wellpass) and business bike leasing. Team culture: varied team events and a working environment where fun and professionalism go hand in hand. .