Technical Clerk Customer Support (m/w/d)

As a global leader, HYDRO has been implementing products and projects for the production and maintenance of aircraft and engines since 1965. Our customers include all internationally important aircraft and engine manufacturers, airlines, airports and aircraft maintenance companies. Our vision is to establish HYDRO as the most famous and respected company in the areas of ground support equipment, tooling and engineered solutions within the aviation industry. Do you have a completed training in the technical field and ideally a further training to the technician or master? Do you have knowledge of electrical engineering and work actively and across interfaces in English? Let's get to know each other. Customer Support (m/w/d)

You are in direct contact with our customers, support HYDRO in after sales / service and are the first contact person for technical questions You process and monitor technical customer requests via a ticket system and submit quality messages in the ERP system SAP They work closely with the technology in the clarification and preparation of technical questions. You collect, evaluate and monitor complaints and guarantees They perform training, demos or troubleshoots at the customer's premises and support the service as needed

They have completed vocational training in a technical field and ideally have knowledge of electrical engineering. A further development to the technician or master would be advantageous You can present at least 3 years of professional experience in after sales / service of a technical company Good knowledge of how to use MS Office is required, a safe handling of SAP is desirable They have a high degree of readiness for use and travel and are characterized by the strength of communication and negotiation You are accustomed to independent and dedicated work, but you are also happy to work in the team In our international environment, current knowledge of German and English in word and writing are indispensable. Other languages are advantageous

Remuneration: Two guaranteed special payments per year and profit participation Work-Life-Balance: Flexible Working Hours (Gleitzeit), Mobile Works up to 40 percent, 30 days vacation and additional Christmas and New Year's Eve free Occupational pension: Competent counselling and above-average grant Health management: Business physician, Social counselling, JobRad and Hansefit (Fitness-Abo) Infrastructure and equipment: modern workplaces, in-house nursery, in-house restaurant, food trucks and supermarket Personnel development: comprehensive training and a wide range of training opportunities Team spirit: Regular team events and company festivals Extras: Corporate Benefits (special conditions for well-known manufacturers and brands) and attention to special personal occasions Mobility: Optimum PNV connection, E-store columns and free parking JOBV1_EN