Customer Service Employee (m/f/d)

At IONOS you work with different teams in partnership with the leading European provider of cloud infrastructure, cloud services and hosting services. We offer you a perspective in one of the most future-proof industries. Open work structures, duz culture and flat hierarchies with incomparable team spirit characterize us. We are firmly convinced that job and fun are compatible and offer you the appropriate environment. With constant growth, we are always looking for new team members. Be part of IONOS and let us grow together. As a friendly and competent contact for our customers, you will process inquiries about our hosting products (focus is on domains) by phone and email. With the help of modern technology, you will ensure a high-quality customer experience. As a customer champion, you will recognize potentials to advise our customers individually and to offer appropriate services. You work with your colleagues in the team to develop new ideas and improve our customer service. With internal training you become a professional in customer communication and our product range. Qualifications You can communicate by e-mail or by phone. You mix consulting and sales into a unique customer experience. A fast-paced working day doesn't get you out of peace and you see every customer contact as a chance. You are passionate about technology and are ready to work into our domain & hosting products. As a team player, you bring our customer service together with your colleagues. You speak and write fluently German and feel safe in English Benefits Hybrid working model with home office capability. At some locations a licensed canteen and various free drinks. Modern office space with very good transport connection. Various employee discounts for activities and products. Employee events such as summer and winter parties, as well as workshops. Numerous training and development opportunities. Various health services, such as sports and health courses. IONOS is the leading European digitalisation partner for small and medium-sized enterprises (SMEs). IONOS has more than six million customers and is active with a globally available platform in 18 markets in Europe and North America. With its Web Presence & Productivity offerings, the company acts as a “one-stop shop” for all digitization needs - from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, IONOS offers cloud solutions for companies that want to switch to the cloud during the further development of their business. We value diversity and welcome all applications – regardless of gender, nationality, ethnic and social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status, or any other foreign criterion according to applicable law.

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