Customer Service Logistics Consultant (m/w/d)

Оccupation: IT consultant

-This is the working environment:-

As a consultant:in customer service logistics you are part of a dynamic teams and process all orders related to software usage, Licensing and data transfers. In addition, you advise our customers: on all DATEV products and services and supports their order. In addition, you create processes in your Work environment and participate in new digital tasks.

- These are the tasks:-

· You provide telephone and written customer service and advise for complex questions. · You will process orders from our customers: Service tools around. · You take organizational tasks and support your team for administrative activities and projects. · You analyze existing service processes and are responsible for their implementation and optimization in a digital environment. · You are part of the transformation into the online world and shape it actively with. · You bring you new ideas and the view over the edge of the plate the team and supports cooperation.

-We are looking for:-

-Required skills:-

· You have a successful degree in economics or IT-Studium (e.g. Business Informatics) a comparable qualification. · You can quickly remember and own complex facts a good understanding of business processes. · You communicate in the written and oral field so confidently and also masters critical discussions. Ideally, you have experiences in Customer service. · You have fun in optimizing processes and procedures to The best way to meet customer needs. · You bring analytics and pragmatism, learn with great joy New and optimierst existence. · You work structured and independent. · IT know-how: You have experiences with BI tools, such as Excel, SAP Business projects or SPSS.

-Learnable skills:-

· Technical knowledge of products and processes in service You develop logistics together with your sponsor:innen on the job. · In addition to individual incorporation, we offer you numerous development opportunities, such as the acquisition of further tasks and responsible projects (ideally you already have here Experience.

-We offer:-

· Fair and transparent remuneration, 13th monthly salary, holiday allowance and further financial incentives · Wide range of professional and personal training within and outside working hours and numerous internal Communities for networking and mutual learning · Compatibility of family & job through the possibility to work in ‘Homeoffice’ on individual days (possibly after incorporation) within the meaning of a mobile, location-independent activity within Germany incl. the associated technical equipment · And much more...

-We are:-

DATEV is more than a green rectangle. We are one of the largest European software and IT service provider with headquarters in Nuremberg. More than 9,000 employees give everything to digitize the Business processes of our more than 800,000 customers: to advance. These rely on our PC and cloud solutions as well as mobile apps and expect For example, about 14 million wage bills per month. We are a strong and open community in which people not only get fast, but also like to stay. Our culture of safety and openness, on a technologically advanced Working environment meets. Diversity, equity and inclusion are the essential basis for all equal opportunities in working life can participate. DATEV stands for this every day. The best future is created in a strong community. We areDATEV!

Joblocations:

90403 Nuremberg, Mittelfranken, BAYERN, GERMANY

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