Full-time customer service employee (m/f/d)

As part of our customer support team, you are an important interface between our customers and internal departments. You coordinate inquiries, assist in order processing and contribute to a high customer satisfaction with your use. These include in particular: Consulting and support of existing and new customers Processing of customer requests and projects Creation and tracking of offers Collection and support of customer orders Coordination of production and delivery dates close cooperation with purchasing, logistics and other specialist departments Support for marketing and sales activities Maintenance of customer data and master information Complaint processing and solution finding in cooperation with the departments independent correspondence with customers in Germany and abroad You're good with us when you're like working with customers and service-oriented thinking communicative and friendly appearance independent, structured and reliable work Organizational institution also with high work volume keeps track enjoy administrative and commercial tasks Responsibility and solution-oriented trading happy to work in the team

This is ideally brought with you a completed commercial training, for example in wholesale and foreign trade, as an industrial businessman or a comparable qualification Experience in customer support, order processing or sales services safe handling of the current MS Office applications ideally experience in handling ERP systems as well as in creating offers and processing of customer orders good English skills in word and writing a structured, independent and careful operation a service-oriented thinking and a friendly appearance knowledge of CorelDRAW, Adobe Illustrator or comparable graphics or Image processing programs are advantageous, but no prerequisite

We have numerous employee benefits: among other things, we offer support for occupational retirement, job-bike leasing, a weekly massage treatment with low pay, shopping benefits via Corporate Beneftis and much more... Our workplace is located in the high north of Germany: We are locally rooted and strengthen our region. With us you work in close proximity to Flensburg, Husum and Schleswig – directly between the seas. Here you are well connected to traffic and can also recover, live and live in the direct environment of your workplace. You can actively shape our path: We offer many ways to actively contribute your wishes and experiences. Your competence is valuable to us and will be rewarded accordingly. Our working environment is unique: Our company has existed for more than 45 years. With us you work with a high degree of self-responsibility in flat hierarchies. We grab your arms and live the team spirit. We act internationally at procurement and sales level and are developing strongly in e-commerce. An excellent operating climate in an intergenerational family business that takes on social responsibility: Social Plus at mbw® (PDF)