Head of Experience & Communication Offline (m/w/d)

Tradition with vision: The WERTGARANTIE Group Founded in 1963, WERTGARANTIE Group has become a leading provider of insurance and services for everyday products. With our product brands, we are broadly positioned: from smartphones to refrigerators, gardens and hearing aids to everything around the bike there is hardly anything we don't care about. The continued success is due to our more than 1,200 dedicated employees. That's why we create an environment where they like to work. Despite the size of the company, we cultivate a family corporate culture in the WERTGARANTIE Group, characterized by appreciation and respect - and we are proud of it! In addition, there is an attractive performance package and a variety of career opportunities in over 30 areas at the headquarters in Hannover. Sustainability is more than a trend in the WERTGARANTIE Group - it is an integral part of our corporate philosophy and part of our mission. We are not just talking about reduced paper or energy consumption: The holistic approach is our guide to a future in which we continue to offer our employees a secure, long-term job.

VERTGARANTE In 1963 WERTGARANTIE was a pioneer. Company founder Kurt Jodexnis came up with the idea of securing expensive household appliances against damage, even in improper use and for many years. We rely on the best partner, which is even conceivable for this - the specialist trade. Finally, it is the one that provides on site for repair or replacement. The concept is still successful. Today WERTGARANTIE is the expert among the special insurers and works with over 7,200 partners. About 7.5 million customers trust our Group in Consumer Electronics.

Make customer experiences feelable, tangible, unforgettable! We are looking for a department manager Experience & Communication Offline (m/w/d) at the next time for our Customer Experience Management division.

Design experiences that inspire - your vision, your impact! You're burning for communication that doesn't just belong, but is felt? You want to accompany our customers on their journey, awaken emotions and create real connections? Then this is your chance! Be part of WERTGARANTIE and take over the leadership of the Experience & Communication Offline department to create unforgettable experiences with creative ideas and strategic vision.

Your scope of action: Guided Tour & Inspiration: You guide your team with passion, enthusiasm and according to our WERTGARANTIE leadership principles - because success comes together! Networking & Cooperation: You are the link between the relevant stakeholders and soar for an active, dynamic information flow and agile processes. Experience-oriented touchpoints: You develop and control a customer-centric strategy that moves people - at every touch point of the customer journey. Offline communication strategy: You are responsible for the conceptual further development of all offline channels and make sure that the client feels WERTGARANTIE - in every message, every detail. Success measurement & optimization: You keep an overview of relevant KPIs, deliver insights and tax the project budget with a strategic vision.

Experience in leadership and development of teams with inspiring, open communication and a strong coaching mentality. Found business knowledge and expertise in the design and implementation of innovative marketing strategies. A sense of market trends, competitive environments and the future of customer communication. Passion for CX trends, creative approaches and new methods in offline marketing. Safe handling of standard software and specialized IT applications.

Value Annual closing ceremony, Business celebration, Jubilee celebrations, Birthdays: We take every opportunity to celebrate our small and great success together. One of the biggest differences between us and other companies is personal interaction.

Total We reward your commitment with an annual holiday and Christmas money.

Work-life balance We live flexibility and therefore make flexible working time models possible in many areas. In addition, you can enjoy 30 + 1 day holiday per year.

Sustainability We mean it seriously and constantly develop our sustainable products and procedures. You benefit from your contribution to climate protection and business success in the form of a sustainable and success-based bonus system. We also support sustainable mobility with the German ticket and bicycle leasing.

Health Hansefit, massages or influenza vaccinations - We strengthen you and your health.

Development We learn and grow together: we are open to you the needs-oriented, individual development and further training opportunities.

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