Customer Service Representative (m/w/d) - (fixed-term contract) - VZ/TZ

We're making it possible.

BD is one of the largest global medical technology companies that has set itself the goal of progress for the health world. From the development and construction to the production and marketing of our billions of products per year, we are committed to a sustainable health care every day.

Why you should work with us?

A career at BD means learning and working alongside inspiring leaders and team members, who are equally passionate and committed to an inclusive, growth-oriented and value-awarding work culture. They will have the opportunity to shape the development of BD and at the same time create a lasting value. We need people who see the whole thing and understand that there are people and destinies behind everything we do. We are looking forward to creative and dedicated employees who help us re-design the future of health and sustainable. At BD you will find a culture where you can learn, grow and develop. Together, we can promote healthcare.

Make the possible together with us!

Tasks and responsibilities:

The position is fixed for 2 years.

• Establishment and maintenance of a trusted relationship as the first respondent in the BD internal service for all incoming customer requests in the assigned area
• Acceptance and processing of Service Complaints (Phone/E-mail/Chat): Ensuring timely review and corrective measures for the customer
• Active support of marketing initiatives / projects
• Active participation in the introduction or Development of new processes and system tools
• Support for external services in customer-related questions

Requirements:

• Complete professional training (or similar qualification) as well as professional experience in customer service.
• Experience and pleasure in communicating with customers especially in telephony
• High customer focus and empathy
• Basic knowledge in the field of medical technology / healthcare / diagnostics, also with regard to logistics / supply chain,
• Professional and efficient handling of PC and office communication media (MS Office)
• German and ideally good English skills
• High self-motivation, durability and flexibility

Did we awaken your interest? Then click Apply.

BD is an employer that promotes and supports equal opportunities. We do not discriminate on the basis of ethnic origin, skin colour, religion, age, sex, belief, national origin, origin, nationality, marital status, sexual orientation, gender identity or expression, genetic illness or disability.

To learn more about BD, visit: https://bd.com/careers

Joblocations:

69126 Heidelberg, Neckar, Tullastr. 8-12, BADEN_WUERTTEMBERG, GERMANY

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