GBTEC Software AG | Germany | 44xxx Bochum | Permanent position | Full time / Home office | Published since: 13.03.2026 on stepstone.de
Engineer Cloud Services & Support (m/f/d)
For more than 20 years, we have successfully developed innovative software solutions and accompany customers worldwide in first-class consulting projects. The sustainability of our industry as well as the agile structures of our company are the cornerstone for further healthy growth in GBTEC. As an attractive employer, we are constantly working to get the best for our GBTEChies. Convince yourself and get to know us in the career area. .
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Your tasks • Your profile • What we offer
As Engineer (m/w/d) Cloud Services & Support, you help our international B2B customers use our software in a targeted manner and achieve a high level of service. You are a contact person for our customers regarding the operation and further development of the cloud infrastructure and the use of our award-winning BPM software. As a team player, you are part of a motivated team and involve interfaces such as product development and product management in solution inventions.
Contact for our customers (B2B) for optimal use of our software Analysis and processing of tickets for possible disruptions and responsibility for problem solving (incident and problem management) Creation, configuration and monitoring of environments in public and private clouds Responsibility for the installation, updates and administration of our BIC products Processing customer-specific questions about cloud operation and connection of external infrastructures and APIs. Uncovering problem solutions and efficiency potentials in close cooperation with product development and product management
Impressed customer orientation and the ability to understand perspective and challenges of customers Professional experience in similar roles with high customer contact. Senior Account Manager (m/w/d) First experience in server operation and cloud hosting of software products. We use Linux-based servers and Docker container technology with AWS, Azure and other cloud providers. Affinity for structured processing of analysis, disorder elimination and cause elimination incl. Tool use to improve repeatability and automation of processes. We mainly use Elastic Search, Kibana, Docker, terraform and Let's Encrypt. High awareness of information security, data protection and IT service management Teamability and very good German and English skills
Demanding tasks in a modern company A team of 6 colleagues, who will help you in onboarding and beyond Support in personal development through e.g. internal or external training A safe workplace with a variety of development and promotion opportunities Teamwork with high knowledge transfer Industry-standard salary model and social benefits, e.g. asset-effective performance, bike leasing Flexible working hours and home office options Flat hierarchies, a highly motivated working environment and an open and fair corporate culture Free drinks, coffee and a private attractive office building with gym and football field Regular personal training in the in-house gym
Location
 | GBTEC Software AG | |
| 44801 Bochum | ||
| Germany |
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