Head of Customer Insights & UX Strategy (f/m/x)

Step out of your comfort zone, excel and redefine the limits of what is possible. That's just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people.

In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.

Join us today. Inspire people tomorrow.

Diversity is a part of ZEISS. We look forward to receiving your application silence of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.

Apply now! It takes less than 10 minutes. As a line manager, lead a team of User Insight & UX Strategy Experts of different levels in Munich, who work in cross-functional teams develop future products and services based on customer & user needs; end to responsibility from hiring to people & career development and staffing Acquire and set up / scope meaningful strategic design thinking projects for all ZEISS business units - ranging from medical technology to microscopy or semiconductor business; be responsible for high quality outcomes and seamless collaboration

Act as a reliable partner for the ZEISS business units and key stakeholders - from explorative early innovation phases to agile implementation, quickly moving from hypotheses to MVPs and implementation

Work with and guide interdisciplinary teams, from designers to business or tech experts

Challenge and support the further development of methodologies from Design Thinking to Futures Thinking – e.g. within internal strategic initiatives

Foster a positive and inclusive team culture by building a strong sense of community; encourage open communication, collaboration, and feedback continuous to create an environment where team members feel valued, supported, and empowered

Help to build and manage meaningful partnerships and grow our internal and external network

A Master's degree in User Research Studies related (e.g. sociology, human-computer interaction, psychology, anthropology, design ...) – or an equivalent work experience Deep know how in Design Thinking and User Insights methodologies, a convincing track record that shows your ability to move from early-stage customer insights to MVP and implementation

Multiple years of work experience in a leading research & innovation agency or in an in-house innovation department gain during the last 8 years

Many years of line management experience in Innovation / UX Research (incl. Research Ops accountability)

Convincing leadership skills like empathy, strategic thinking, entrepreneurial thinking, problem skills and pragmatism where needed

Strong scoping, project planning and stakeholder management skills

Strong verbal and written communication & presentation skills in English and German

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