Customer Success & Support Operations Manager (m/f/d)

Tönjes Holding AG operates over 250 branches in Germany in the area of sales and production of automotive license plates. In addition, with more than 50 locations in Germany, we are one of the leading companies in the service sector around the vehicle registration. We employ over 1,200 employees in Germany. We are looking for in Delmenhorst Customer Success & Support Operations Manager (m/w/d) in full time Create unforgettable customer experiences with us! You love to inspire people and lead teams to success? With us you have the chance not only to control processes, but to build real relationships. Be part of a company that does not understand service as a duty, but as a passion – and help us to inspire our customers from the very first moment.

Leadership and development of a powerful service team Organization and optimization of own processes Onboarding and support for large customers Close cooperation with internal departments (e.g. sales, product management, IT) Analysis and Optimization of Support Processes Co-decision in the selection of modern digital and support tools

Experience in customer service Commercial training and leadership experience Communication strength, enthusiasm & hands-on mentality High customer orientation and solution-oriented thinking Digital affin with safe handling in modern support systems lust to take responsibility and promote topics

A permanent job in a growing family business Working in a young and dynamic team Flat hierarchies, an appreciation of one another and direct design spaces 30 days holiday and benefits like Hansefit and JobRad