IT Helpdesk / 1st und 2nd Level Support (m/w/d)

We are a medium-sized family company with more than 400 employees at 5 locations in Germany. As an engineering and consulting service provider, we work worldwide in projects that drive the energy transition, promote the protection of the environment and contribute to the improvement of our quality of life. The position is located in our IT department, which currently comprises about 18 employees. IT Helpdesk / 1st and 2nd Level Support (m/w/d)

1st and 2nd Level Support: They are the first contact point for our users and offer telephone and personal support. Dissolve problems either by remote access or directly at the workplace Processing of support requests: They are responsible for the processing of the requests of our users. This includes recording, tracking and documentation in the ticket system, both in German and English Preparing new jobs You set up notebooks and PCs for new employees, including the installation of images and individual configuration according to the company's requirements User admin: You are responsible for managing user accounts and permissions. This includes the onboarding of new employees and the continuous maintenance of existing user accounts Meetings and events: They provide technical support for internal meetings and events, whether in our meeting rooms or virtual via MS teams Software installation and adaptation: They install required software solutions according to the requirements of users and support them in technical problems with the help of the solution provider Working with IT projects: They actively contribute to the implementation and further development of IT projects and contribute to the continuous improvement of our IT landscape.

Successfully completed training in IT, ideally as a specialist in system integration (m/w/d) or a comparable qualification, complemented by relevant professional experience (at least 2 years) a HelpDesk position, preferably in a medium to large business environment You control the installation and configuration of client computers using SCCM, including the creation and management of imaging processes You have good knowledge of the configuration and use of Microsoft 365 applications, especially MS Teams You control the administration, rollout and regular maintenance of Windows 11 client systems to ensure a stable operation You have good knowledge of managing user and computer accounts as well as of groups and permissions in Active-Directory as well as in managing Exchange online mailboxes and M365 admin portals (Intune, Defender) You take responsibility for the installation and installation of smartphones via Microsoft Intune, including the secure transfer of data from existing devices They have the ability to solve complex technical problems and document them thoroughly to ensure long-term solutions Excellent teamwork and communication skills as well as a strong customer orientation to promote a positive user experience readiness for on-site work at the Munich site to provide IT support directly on site and to provide users with a good service Flexibility and willingness to travel to other ILF sites as needed to ensure support and cooperation Very good knowledge of German and English in word and writing complete your profile

82% of our employees agree that ILF is a 'Great Place to work' in Germany: Sympathetic corporate culture and lived VIeLFalt: Many local and also supra-regional live events shape our coexistence and the majority of the employees are ''Du''. The internationality of our team with more than 30 different nations makes us particularly proud. Modern working environment: At all locations, our jobs are technically high quality and equipped with height-adjustable desks. Even though it may not distinguish us from other companies: We offer free drinks, obligatory fruit basket and other snacks for snacks including ice in summer. Development and Networking: We plan annual training budgets for all employees, which can be used for external offers (e.g. Udemy) and our internal ILF Academy. In addition, regular feedback talks will discuss the possibility of new or extended areas of responsibility on request. Our junior staff meet regularly at the club of young engineers:inside. In addition to the salary, we are contributing to corporate profits, rewarding employee recommendations, as well as specialist articles and lectures with generous rewards and honouring outstanding projects with our Excellence Awards. In addition, each employee can choose a Pluxee credit card, an additional health insurance or the EGYM wellness pass. Healthy and sustainable: We reimburse the monthly costs for the job ticket and offer the option on bike leasing. We also grant membership in a gym and work glasses. If you have any questions from all areas of life, you can get easy and quick support with our external Employee Assistance Program. Work-life balance: For individual needs in all situations of life we find suitable solutions in terms of working time (flexible working time design incl. Slide-time account and various part-time variants) and work place (e.g. mobile work, change of location, foreign operations). In addition to 30 holiday days and special holiday days at special occasions such as wedding or moving, Christmas Eve and New Year are free each year. JOBV1_EN