Team Leader Product Support (f/m/div.)

Do you want to turn your ideas into useful and meaningful technologies? Whether in the area of Mobility Solutions, Consumer Goods, Industrial Technology or Energy and Building Technology - with us you improve the quality of life of people around the world. Welcome to Bosch. Bosch Sicherheitssysteme GmbH is looking forward to your application!

Type of employment: Unlimited Working time: Full time Place of work: Munich As a team leader for product support in the product and portfolio management of the Business Unit “Europe Building Solutions” you take over the professional leadership of a team of 8 employees responsible for ensuring the quality and customer satisfaction of our products and services in the business unit. You The areas of responsibility include video, access control, intrusion detection technology, management systems and building automation. You act as an interface between the product and portfolio managers, our partners and other stakeholders and drive the operational excellence in the support sector significantly. As part of our product and portfolio management team, you drive technological and cultural change to product diagnostic integrator and lead strategic projects. • Professional team leadership: You will guide your team of 8 people professionally. Promote customer, service, as well as solution-oriented operation and ensure that all support requests are processed efficiently and targeted. • Ensuring service quality: you define and monitor important KPIs such as solution times and escalation rates to ensure excellent service quality and continuously improve. • Transformation, Process Optimization and Excellence: You drive technological and cultural change to a data-driven AI-supported Competence Center. You design and run excellence projects to increase efficiency and reduce manual expenditure by using AI-based tools and automation solutions. • Interface management: You ensure close and effective cooperation with central interfaces such as product and portfolio managers, technical implementation, internal service Units as well as external partners and customers to solve complex technical problems in a sustainable manner. • Knowledge management and competence building: You are responsible for building and further developing a central knowledge base in order to enable both employees and technicians and other stakeholders to quickly access relevant information and to continuously improve the team's competence to expand. • Customer-focused escalation management: You act as a contact person for critical customer scaling, analyze the causes and coordinate the necessary measures for fast and satisfactory solution as well as for long-term improvements in products and services. • Testing new products and services: You coordinate the implementation of tests for new products and services (including system tests, PoCs, etc.) to include them in the portfolio and thus contribute significantly to the implementation of our product diagnostic integrator strategy.

• Training: completed studies in the field of industrial engineering, electrical engineering, computer science or comparable technical qualifications. • Experiences and know-how: several years of professional experience in the environment of building automation and/or security technology. Experience in a technical or customer-oriented environment, ideally in technical product support or similar. Expertise with state-of-the-art technologies for digital and efficient support management. • Personality and Operation: Analytical and Strategic Thinkability with a pronounced customer orientation. Embossed communication and presentation skills. • Languages: German and English skills.

Work-Life Balance: Flexible work in terms of time, location and work model. Health and Sports: Wide range of health and sports activities. Childcare: childcare services. Employee discounts: Advantages for employees. Free space for creative work: free space for creative work. Social counselling and care: Social counselling and brokerage services.

The future personnel department or the department will be happy to inform you about the individual service catalogue. .