Specialist AOK-DirektBeratung - Kundenberatung (m/w/d)

Welcome to the health insurance – a strong community of many different people! We use our individual strengths to keep our insurers healthy and healthy. We develop and support each other on this path. Because for us: Better get on together.

You are the first contact person and telephone business card of AOK Baden-Württemberg. You are responsible for ensuring customer-oriented, professional and qualified customer advice and documentation on the phone, by email, chat and other digital channels. You make an active contribution to increasing customer satisfaction and participate in the acquisition of new customers by recognizing sales opportunities. You take over the (first) consulting with defined consulting level (inbound) via the different service channels and are entitled to achieve the highest possible initial completion rate (first level support), optionally with handover to experts with defined consulting and service levels or other digital support and service channels (e.g. AOK Digital Advisory). You ensure a high level of customer loyalty through a lifestyle-oriented care and advice of the customers and observe service aspects, the satisfaction query in customer contacts, active contact design and the setting of offers for customer retention. You process and answer customer requests from the digital mailbox, the oKC messages and the authenticated chat and may switch to other service channels. The telephone customer acquisition in the interior service by direct acquisition of new customers and address acquisition (address) in the telephone consulting contacts and/or the transfer to sales experts as well as the transfer of additional insurance by recommendation is in your area of responsibility. You are responsible for organizing the tasks transferred within the scope of your activity and performing all necessary steps in high quality and quality. The receipt and issue of administrative and technical information (internal) and customer requests (external) within your own area of responsibility is your responsibility. You work constructively, in partnership and trustingly with colleagues from other organizational units and actively support them. You regularly look at the defined goals at team level and support your leadership in implementing measures with deviations.

You have completed training for social security workers or have a comparable qualification. In addition, you have several years of professional experience in the telephone consultation (external). In addition, you have well-founded expertise and are empathically and resilient (intern). An efficient, fast and customer-oriented mode of operation is yours (intern). From yourself, you can see situations that make a quick decision necessary. You enter customer and market requirements and implement them in customer solutions. You communicate trustworthy, confident and sensitive. Customer relationships make you aware, active and positive. You are oriented towards demanding goals and objectives.

Attractive remuneration – In addition to an attractive tariff compensation according to AOK tariff agreement (corresponding to the requirement, qualification and professional experience according to BAT/AOK-New), we offer you various social benefits such as Christmas and holiday allowances, social supplements, an interesting occupational pension scheme and asset-effective benefits. You will also receive a monthly grant to the ÖPNV as well as exclusive employee conditions and benefits via our partner platform “Corporate Benefits”. Working environment You have the opportunity to work independently in the home office. We provide you with everything necessary for a successful working day. At the locations you work in modern working environments with parents-child rooms and canteen (depending on location). Occupation and leisure – Compatibility of work, family and private life is important to us. You have flexible working hours with us as well as 30 holiday days, Christmas and New Year's Eve are also free of work. Health – Health is our top priority. We support you with extensive health offers and support your membership in a gym or sports club. Continuing education – We promote your professional and personal development through an extensive range of training, further education and training. JOBV1_EN