Head of Customer Value Management (m/f/d)

Senior Account Manager (m/w/d) Stellen-ID: 276598

As Head of Customer Value Management (m/w/d), you are responsible for the commercial development of the Postpay mobile radio and landline/TV customer base with a sales responsibility of €6 billion. For household penetration under fixed-network and mobile customers, you’ll be guided by specific cross-selling activities within the existing customer base. You are responsible for the data science and AI-based transformation of campaign systems and processes as well as the further development of state-of-the-art CVM capabilities. You increase the ARPU/ARPH (average intake per user/budget) with existing customers and households by targeted upsell measures such as tariff optimizations and option sales. You are responsible for the Loyalty program of Vodafone Germany You evaluate commercial changes to the portfolio of existing customers and households. You integrier all sales channels, promote the digital channel and NBA (Next Best Action). You also manage contacts in households. You run the CVM management team to reach the CVM targets within the Consumer Business Unit.

What distinguishes you: Excellent university degree combined with many years of professional experience in the telecommunications industry. Reliable experience with demonstrable successes in customer value management. Multiannual experience in project management and project management as well as in go-to-market processes. Experience in the automation of processes involving AI. Management experience in matrix and international organisations. Experience in using agile working methods. Impressed leadership skills with the ability to motivate and inspire a team to achieve business goals. Excellent problem solving capabilities with the ability to analyze complex business problems and develop effective solutions. Strong analytical and data-driven decision-making capability with the ability to interpret complex data and make informed decisions. Excellent communication and interpersonal skills with the ability to build strong relationships with stakeholders, including customers, partners and colleagues. Embossed project management skills with the ability to plan, organize and manage projects to achieve business goals. German and English skills (C1 to GER).

This body can be exercised in fulltime or full-time part-time (min. 30 hours).

Your strengths and experiences count. We care about diversity and equal opportunities. We look forward to receiving applications from people with disabilities. And note them with the same suitability.

We occupy this position at the Düsseldorf site for Vodafone GmbH. Employees are guided in Düsseldorf.

Flexibility: Hybrid working allows you to work in the office or up to 3 days/week from the home office. In addition, you can work up to 20 days a year in EU countries and in more and more non-EU countries. Attractive remuneration and pension provision: In addition to your basic salary, you will receive a profit-based bonus or commission payment and with our pension plan also an occupational pension provision. Continuing Education: You decide which of our learning and training programs you can support your individual development. Work-Life-Balance: Whether kita, health & mindfulness programs or fitness studio: You flexibly shape your job and your private life. We support you. Also in the care of relatives. Discounts and additional benefits: As an employee, you will receive special offers on all our products for mobile phones, fixed network, internet and TV.

Who we are: Vodafone celebrates and promotes diversity and inclusion. We are as different as our customers: our society. Whether ethnic origin, skin colour, age, gender identity, sexual orientation, disability, religion, political affiliation, union membership, nationality, health status, social origin or cultural background: Vodafone is not a place for discrimination. Together we can. .