Insurance salesman motor vehicle damage (m/f/d)

Damage - and then every second counts for our customers: inside. As a damages officer: in AXA you are the person who makes the difference at this moment.

You are responsible for all damages in the field of CSF insurance - from simple to complex cases of damage - and always treats them within the scope of the applicable work instructions and authorization regulations. As a personal contact:in (Case-Owner) you accompany our customers through the entire damage process and actively contribute to customer satisfaction and to the savings at AXA by competent, solution-oriented processing. In the handling of damages, you live the principle of “phone before mail before letter” and consistently put people behind the damage at the centre of your action – you also organize the accessibility in marginal times together with your team. You negotiate with customers, sales partners:inside, brokers:inside, the external service organisation, network partners and service providers – always with the aim of achieving fast and fair solutions. You work closely connected with your team as well as nation-wide damage case support teams, the damage service management and the external damage service.

Education: You have a completed training as a merchant for insurance and finance or a comparable study - for example insurance, BWL with a focus on financial services or risk & insurance management. Professional experience: Ideally, you have already gained first experience in KFZ damage processing and know common industry systems such as Guidewire, ClaimCenter or other damage systems, as well as the relevant foundations of VVG, AKB, etc. Communication competence: You can convey complex damages on the phone as well as in writing clear and address-oriented - even in challenging conversation situations you keep an empathic and convincing sound. Customer and service orientation: You understand the needs of our customers: in stressful damage situations and deliver reliable solutions with real added value - service quality is not a flea, but attitude for you. Self-organization: You can prioritize your workload in damage processing, plan it structured and also act reliably and promptly under load - for example with high damages. Team & Collaboration Competence: You are a:e real:r Teamplayer:in, constructively brings you into the joint team success and work with colleagues from different units in a solution-oriented manner. Stakeholder management & negotiation competence: You can identify interests of different parties, build sustainable relationships and make negotiations targeted - in direct exchange with customers, brokers:insides, sales partners:inside and service providers

Flexibility: up to 60% Home Office, sliding time frame from 6-21 o'clock incl. Slip time account

Leisure: 30 days holiday, extra free days on New Year's Eve and Christmas Eve as well as special holidays for special occasions

Well-being: operating restaurant, modern building complex, ergonomic jobs, in-house café and massage offer

Movement: Approved fitness, business sports association and occupational health management

Precautions: Occupational pensions, asset-effective benefits, possibility to become AXA shareholders as well as discounted employee maturity for insurance

Financial advantages: Christmas money & holiday money, profitsharing and discount on numerous well-known brands and technology

Mobility: Job-Rad, Job ticket grant, sufficient parking space and direct public transport connection q

Team: Meet-Ups, team events like our own carnival party, afterworks or the AXA Football Cup

Development: development programmes, e-learning, coaching and employee talks and further education