Technical Account Manager | CRSCSI (m/f/d)

We are the digitization partner of the cooperative financial group and combine decades of banking expertise with modern information technology. The IT solutions and services specifically tailored to banks range from data center operations to bank procedures agree21 to app development. As a German-speaking company, we use future-oriented technologies such as artificial intelligence or smart data and write process optimisation, safety and regulatory. We have set ourselves the goal of enabling innovative digital banking and near banking experiences for over 900 banks, more than 30 million bank customers with 97 million accounts and 10 billion bookings/transactions. Therefore, we systematically invest in the know-how of our approx. 5.850 employees and consider sustainability as a strategic corporate goal. Our cooperation model is characterized by an agile, cross-functional operation in all business areas. Our Purpose: technology that makes finance easy - safe, innovative and with the power of the community.

For our Customer Support, Reliability, Security in Tribe Customer Support IT Services (CRSCSI), we are looking for you in full or part time as a customer service provider technical (m/w/d) in Karlsruhe or Münster. Your activity is assigned to Squad Software Deployment. Here you work with 11 colleagues across the site and with various interfaces. Note: This task requires readiness.

Your tasks with perspectives You analyze, process and solve technical requests from our customers (VR banks, market and outsourcing customers), especially in the field of software deployment. In case of problem solutions that are to be carried out outside the area, you will create qualified tickets and transfer them to the affected business or service fields. You ensure compliance with the service level agreements customer support and possibly guide Escalations involving all areas necessary for solving the problem. You are responsible for the processing and coordination of disturbances in the 1st level in cooperation with the CRSOBR (Operations Bridge) and CRSICM (Incident and Complaint Management). You work with knowledge databases, the online status applications (OSA), agree21 ITSM, Jira, Confluence and plainGPT.

Your personality with profile You have a bank or information technology training on a completed study of computer science or business administration - as an alternative - and brings with you several years relevant professional experience. We also welcome similar qualifications. Ideally, you have already acquired first ITIL knowledge and know yourself with applications such as SSMP, Bomgar, AGAVE, SAGA, FSV and agree21ITSM. You communicate in German on C1 level and also have good English skills on B2 level. Agility and Artificial Intelligence are more than just keywords for you - you understand their relevance and want to actively put them into practice. Your profile is rounded off by a pronounced customer orientation, an independent and structured way of working and a high level of team spirit.

Our advantages at a glance In addition to an attractive fare and 30 days holiday, we offer you the following benefits:

Flexible work: We work in a balanced hybrid mix of remote work and presence in modern office environments (Activity Based Working). Work-life balance: With our individual working time models such as part-time, the choice in full-time between 30-40 h and our life-time account (sabbatical and/or release before retirement) you will find the right balance. Private life and career agreement: We offer you a family budget and support you in special family situations like e.g. care of family members. Individual Benefits: In addition to an occupational pension scheme (assisted BAV), you have the choice between bike leasing, IT hardware leasing, asset-effective services and/or an additional day of release as well as other options. Onboarding: A guided and individual involvement with Pat*in as well as regular feedback talks with your People Lead will help you get there. We also welcome you to our welcome event #enter. Health Management - Health, Family and Life: With our offers we support you through cooperation with the family and voiio. We offer you a variety of food in our operating restaurants and network with our sports facilities. Career model and training: In our development dialogues, you will discuss your professional, methodical and personal career goals and pursue them by means of our diverse further education offers. Our company values: Respectful, open and honest, independent, for each other and result-oriented - with team spirit, customer orientation as well as the desire for innovation and intensive knowledge sharing. Future and workplace safety: As a cooperative company with decades of experience, we are pioneers of digital transformation in the banking world and system-relevant employers. Kununu: We are Top Company 2026 and proud of a Kununu score of 4.3 and a referral rate of ≥ 90%.

Career level This position pays on our career model as follows:

Career level: Associate | Professional | Specialist | Senior Specialist | Principal | Executive

Please use your application - CV and essential (work) certificates required - exclusively our application portal.

We look forward to seeing you. Get in touch now!

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