Account Manager Aftersales and Service (m/f/d)

For us, you are the first contact person for our customers when it comes to the holistic execution of service contracts. You support both us and our customers to understand complex contracts in daily doing and thus to guarantee the monitoring and compliance of contractual contents. Both the contract analysis and the controlling are part of your work. Since you are the interface between us and the customer and know the best of the contracts, you will recognize the needs of the customers to identify possible sales options. You also support our sales colleagues in contract negotiations and tenders. Together with your team, you will prepare offer documents before us for initial costing for sales. The quality of our work is very close to our hearts, you are assured by regular service reviews with our customers.

You have a successfully completed study or a comparable training with relevant professional experience in the sales service and/or customer service. You like to work in the team, are highly communication-oriented and enforceable, have a pronounced customer- and service-oriented way of working and good handling. You have already gained first experience in contract management and contract design You have a proactive and independent way of working, combined with very good organizational skills in project management. Very good knowledge of how to use CRM and ERP systems, such as Salesforce and pro Alpha, are of course for you. You have knowledge of German and good English in word and writing, every other foreign language is desirable.

A great working atmosphere with varied and exciting tasks as well as many design possibilities. Personal development opportunities, as innovation and progress have always been important to us. Training and training options tailored to your needs. Home office or office? You decide, together with us, individually. We live a hybrid working model. An indefinite contract, BAV, VWL, 30 days vacation, sliding time, no core working time at a 38.5 hours week, because we live flexibility. In addition to work, our running group and various additional services such as Hansefit, Bikeleasing and Corporate Benefits are available.

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