Commercial employee in customer service (m/w/d)

As one of the leading providers in the care industry, we supply facilities and institutions throughout the federal territory. More than 10,000 customers already gave us their trust and there will be more every day – not least by our motivated team, which gives its best every day. A growing market promises ideal prospects for the future and opportunities for development. Would you like to be part of our success story? We are looking from the Greater Dormagen, Hilden, Neuss, Düsseldorf, Cologne, Krefeld, Mönchengladbach, Leverkusen from now on Senior Consultant (m/w/d) The position serves to ensure a professional, friendly and solution-oriented customer contact. As the first contact for customers, You contribute significantly to customer satisfaction and positive external impact of the company.

Consumption and processing of customer requests by phone and email Advice on products, services and processes Treatment of complaints and complaints with fingertips Maintenance of customer data and entering orders in the ERP system Coordination with internal departments for solution finding Documentation of customer contacts and feedback• Documentation of customer contacts and feedback Participation in the optimization of service processes

Reception and hosting activities at customer visits

Completed commercial vocational training or comparable qualification Experience in customer service or telephone customer support Safe handling of MS Office and ERP systems Embossed communication skills and empathy Friendly, sovereign and service-oriented appearance Loadability and conflictability Structured and independent operation Teamability and reliability

Innovative, market-oriented products and services A long-term professional challenge Flat hierarchies and short decision paths Culture of appreciation and excellent working climate JOBV1_EN