Dispatcher (w/m/d) Alarm Management Service

Оccupation: IT system businessman

As a dedicated and detailed dispatcher (w/m/d) in the Alarm Management Service, you are responsible for the professional acceptance and processing of emergency calls, alarms and disturbances as well as for the documentation and tracking of customer concerns. Use your chance to shape the world of tomorrow! Are you there?

As part of our team you have:

• 30 days vacation and a variety of working time models that allow you and your family to spend time

• Flexible training opportunities for both your professional and personal development, which you can adapt to your interests

• Access to stock plans for employees

• Attractive Siemens retirement provision

• Benefits for many products and services thanks to the Siemens Corporate Benefits

• And many more Benefits here

Since each of us 300,000 employees feels that other benefits are particularly important and we cannot list our entire Benefit portfolio at this point, you will find here more information. The individual benefits are subject to legal, contractual or operational conditions. Change the world of tomorrow:

• You automatically, in writing or by telephone, accept emergency calls, alarms, disturbances or notifications and process them according to predetermined measures and processes. You can explain simple to complex facts.

• You process revision or shutdown requests in the concession or backup service according to defined processes.

• You collect and process messages on behalf of internal and external customers (makler services), document the processes customer-oriented and forward them to the relevant specialist department and the customer on time.

• You accept customer complaints and document them completely to hand over to quality assurance.

• You monitor the order process, track according to predetermined requirements and initiate replacement measures.

You bring this experience with:

• training

• You have a successfully completed technical or commercial training

• experiences and knowledge

• Ideally, you have already gained first professional experience in an emergency call and service center, in telephone customer service or in corresponding areas of application

• You have basic knowledge in MS-Windows and MS-Office, are versed in handling SAP and ticket systems

• Work

• The professional, respectful handling of customers and service technicians on the phone as well as reliability and understanding of the concept of service are of course for you

• In addition, you will score points with your reliable, structured and self-responsive way of working as well as with a cooperative collaboration in the team

• The activity is carried out in a rolling 3-layer system to ensure our 24-hour service, which is why we require the willingness to use the layer

• As a security-relevant position, this activity is linked to normative requirements and special infrastructure and requires your presence on site

Language knowledge

• Flowing German language skills in word and writing as well as good English language skills (customer dialogue and interference detection) complete your profile.

You are much more than your qualifications and we believe in the potential of each individual. We look forward to meeting you! Your individual personality and perspective are important to us. We create a working environment that reflects the diversity of society and support you in your personal and professional development. Bring your authentic personality and shape a better future together with us. We attach great importance to equal opportunities and look forward to applications for people with disabilities. About us Are you ready to dive into the future? In the area of smart infrastructure buildings at Siemens, we take the challenge of making buildings smarter, safer and more sustainable. Be part of our team and develop innovative solutions in building automation, fire protection and safety. Bring your expertise and help us develop sustainable future products for our customers. Transform the everyday with us! More information on the field and products can be found here: Smart Buildings - Siemens DEwww.siemens.de/karriere – if you want to receive more information about jobs & career at Siemens. FAQ – if you have a question about application at Siemens.

myabilityrcde#rcde-ta

Joblocations:

91052 Erlangen, BAYERN, GERMANY

* After clicking the Read more button, the original advert will open on our partner's website, where you can see the details of this vacancy and contact information.