Employee (m/w/d) Customer Service/ Claims Service - Career Changer (full-time/ limited for 1.5 years)

You want to unfold your talents, prove your strengths, introduce your ideas? As a leading European provider of financial and preventive solutions, we support people with passion for financial care – a lifetime. The know-how and passion of our employees are the basis of our successes. Therefore, we also support and support you individually and according to your needs in both your personal and professional development. Looking for a career with a future? Welcome to Swiss Life! Our jobs, your career: to another common future Where do you stand in your professional presence and how do you imagine your future? Regardless of which direction you come from and what talents you have: We are happy to develop and support you in developing your potential. Customer Service is the interface between the company, the partner companies and our customers (m/w/d). Our focus topics in our damage management are the consistently high service quality and the best possible accessibility. We are the first contact person for our customers (m/w/d) at their emotional moment. We take up the damage and accompany it until the end.

You are the first contact for our customers (m/w/d), sales partners and partner companies when it comes to the topic “Schaden”

You are the link between the customer (m/w/d) and the company and make sure that the damage for the customer (m/w/d) is as simple and pleasant as possible – so that he has to take care of almost nothing

Your daily tasks include the independent processing of the daily business and the support in customer service

In addition, ensuring accessibility and customer satisfaction are part of your task

In addition, you are committed to maintaining customer data, processing and complete documentation of calls and correspondence

You have a completed commercial training and ideally already on first experience in customer contact by telephone and in the processing of damages

In addition, you have good PC skills (version with Windows, MS-Office)

You have a pronounced service and service

The takeover of early and late services between 8:00 and 18:00 is flexible for you, and the working day can be flexible between 7:00 and 20:00 in consultation with the team

Creative problem solving skills, target orientation, a very good communication skills in word and writing, as well as flexibility and team skills complete your profile

Due to our flat hierarchies, you can make a direct contribution to the success of the company

Our flexible working hours including mobile work ensure a work-life balance

You can also choose from a variety of variants of occupational retirement provision

You will be individually promoted in your strengths – with training and career opportunities adapted to you

The following special services and benefits are also available to you: restaurant

Services

German public transport ticket

Opportunities for childcare

You can participate in our extensive ranges and actions as part of our health management

In addition, we offer various possibilities of a sabbatical

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