BIG direkt gesund | Germany | 51xxx Bergisch Gladbach | Permanent position | Full time | Published since: 28.01.2026 on stepstone.de
Customer advisor customer management - lateral entry possible (m/f/d)
Entrance to the first direct sickness fund in Germany: For more than 25 years, we have been relying on digital communication channels and lean structures with many extra services for our insurers. With more than 520.000 customers and more than 950 employees, we are among the 30 largest health insurance companies in Germany. .
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Your tasks • Your profile • What we offer
After a structured incorporation by experienced mentors, you are the first contact for our customers at the Bergisch Gladbach office. You can independently advise on the diverse subject areas of statutory health insurance (GKV) and find final solutions, for example in prevention or osteopathy. You support our customers in questions about digital services such as our app and the “my BIG” insurance area. You are actively contributing to winning and long-term ties of stakeholders and members.
You have a completed commercial training, e.g. bank clerk, businesswoman in the healthcare sector, businesswoman for insurance and finance or social security professionals Alternatively, you have a training degree with focus on personal or telephone customer advice. You like to communicate, are open and empathic and look for a long-term task in which you can contribute and develop. A secure handling of current MS Office applications, as well as openness for further digital applications completes your profile
Flexible 39 hours week 30 days Christmas and New Year's Eve Performance-based payment Christmas and holiday money Structured onboarding Operational health management Corporate Benefits Subsidiary to the ticket Cycling leasing Promotional premium for new employees
Location
 | BIG direkt gesund | |
| 51465 Bergisch Gladbach | ||
| Germany |
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