Intern Project Management – Customer Experience & Digital Solutions (mandatory internship)

Life is always about becoming... In life it is about going on a journey to become the best version of our future self. As we discover new things, we face challenges, master them and grow beyond us.

Apply to Mercedes-Benz and find the area where you can develop your talents individually. You will be supported by visionary colleagues who share your pioneering spirit. Joining us means becoming part of a global team whose goal is to build the most desirable cars in the world. Together for excellence.

Number: MER00049ZR Mercedes-Benz is driving the “CX Engine” initiative to further strengthen the measurement and analysis of the customer experience. The aim is to gain a deeper data-based understanding of the entire customer journey and continuously identify potential for improvement. As part of this initiative, a global software platform was established that brings together customer feedback and operational data from digital and physical contact points. After the introduction of the platform in the markets, the focus is now on the continuous development of the solution, the introduction of new functions, and on transferring requirements from the markets into scalable solutions. Your tasks: Cooperation with international markets to understand requirements, feedback and ideas for the further development of the CX Engine Detection and structuring of requirements from the markets as well as from various business stakeholders and support in their implementation in concrete solutions Support in evaluating and prioritizing new ideas and improvement requirements Accompanying new functions from the first idea, implementation and testing to rollout in the markets Creation of presentations, decision documents and project updates for different stakeholders from business, IT, development teams and external partners Support for workshops, testing activities and communication around new functions In this role, you gain practical experience in an international project environment and experience how customer needs, market requirements and new ideas are transferred to digital solutions at Mercedes-Benz. You work at the interface between customer experience, business and technology, and you’ll take part in the continuous development of a global CX platform. Please note that the operational data processing and data analysis are not the focus of this position. The activity can begin from February 2027.

Studies in Business Administration, Economics, Business Informatics or a related subject Very good knowledge of English; German knowledge is advantageous First experience through internships or working student activities in project management, in the environment of digital products or in related areas Experience with project management tools like Jira and Confluence is desirable Strong communication capability and customer orientation Organizational and strong coordination skills Ability to align different stakeholder interests Team and adaptability as well as proactive operation Creativity and Implementation Strength Interest in agile working methods Please note that your internship at this site must have a prescribed mandatory share. Additional information: We are looking forward to your online application with CV, certificates, current enrollment certificate with a specification of the semester, if necessary Compulsory internship certificate and proof of the regular study period. A letter is optional. Please do not forget to mark your documents as ''relevant for this application' in the online form and note the maximum file size of 5 MB. Further information on the setting criteria can be found here. Disabled and equalized applicants are welcome! The severely disabled representative (sbv-zentrale@mercedes-benz.com) is happy to support you in the application process. People Solutions will be happy to help you with questions about the application process. You can reach us by email via myhrservice@mercedes-benz.com or by phone at 0711/17-99000 (Mo-Fr 10-12am & 13-15am).

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