Team Leader Inbound at Sparkasse KölnBonn (m/f/d)

Start – with your job at the Sparkasse KölnBonn. About 3,500 colleagues have already found their professional home with us and have played a key role in the today and morning of the Sparkasse KölnBonn. We have tailor-made financial solutions for almost all situations of life – from service business to investment to the financing of residential real estate. Support the people in our region in their asset optimization, and apply as team leader/in inbound (m/w/d) in the distribution of the Sparkasse KölnBonn. We offer this place in Bonn. We are looking for a dedicated and motivated team leadership for our inbound team, which together with us wants to shape the future of media customer service. In our modern work environment we place great emphasis on team spirit, feedback culture, empathy and innovation.

Your tasks – we will inspire you You are the driving force in your team and perform all tasks in performance control, networking, training and process optimization. In doing so, you support and motivate your employees to provide their services with high quality and customer satisfaction and develop a success-oriented mindset. Professional sales trainers are here. You are overall responsible for achieving the team goals and report the results directly to the department management. It depends on your ideas! You participate in the strategic development and consistently develop the processes and structures in your team. You support the cooperation within your team and with colleagues from the sales units.

A job – many extras Your job. Your life. We provide balance – with flexible working hours, time recording and sliding time as well as mobile work, 32 holiday days and the option for additional holiday days. You can afford it! With our attractive remuneration – you get up to 14 salaries per year according to the public service collective agreement (TVöD). You think about tomorrow? We support you with asset-effective services, occupational retirement and strong health management. You want to go up? This will help you – we offer you a wide range of possibilities for personal, professional and methodological training. Diversity and opportunities for all employees are particularly important to us. Your job. Your ticket. We're going to make you mobile – you're coming around with our job extras. Whether a job ticket, a German ticket or a bike lease. You want more? This is possible with us – look forward to unforgettable employee events and benefit from attractive employee conditions as well as numerous benefits for various products and services, even outside the Sparkasse.

Your profile – this is how you inspire us In addition to a completed vocational training, you have well-founded experience in the telephone customer service and could ideally also gain experience in a leading position in the area of telephony. With your communication strength, you convince on the whole and create an inspiring team climate in which your employees can develop and develop. You are able to recognize the potential of your employees and have great pleasure in their further development and promotion. Innovation and creativity are your driving forces to go new ways and continuously challenge the status quo. Your affinity in dealing with digital media is just as good as your openness to technical innovations.

More variety. More chances. More you. In our culture we focus on equal opportunities and diversity. Regardless of gender, origin or impairment, we promote the potential development of all employees. Part-time, job sharing or individual adjustments? Let's talk about it! Together we create solutions for a colourful and inclusive working world, with a focus on women in specialist and leadership careers.

Ready for the next step? Would you like to have a job with a award-winning employer? Then we should get to know each other. Apply now online by clicking on the button below as team leader/in inbound (m/w/d) at the Sparkasse KölnBonn. We look forward to meeting you.

You've been curious, have you any questions? You can find more information at karrier.sparkasse-koelnbonn.de or by phone at Moritz Hanewald, 0221-226 52650, moritz.hanewald@sparkasse-koelnbonn.de