Malteser in Deutschland | Germany | 50xxx, 51xxx Köln | Permanent position | Full time / Home office | Published since: 05.02.2026 on stepstone.de
Team Leader Customer Management Technical Alarms in the Malteser Home Emergency Call (m/f/d)
Do you have fun managing and developing a team based on appreciation and motivation? It is up to you to find customer-oriented solutions? Then you are right with us! From 01.04.2026 we are looking for a full-time team management (m/w/d) in customer management technical alarms for the Malteser Service Center in Cologne. The Malteser Service Center is an internal service provider of the Malteser Hilfsdienst. At our locations in the Rheingau and in Cologne, we serve more than 130,000 household emergency visitors and processed more than 1 million. Alarms a year. This makes us one of the leading German emergency call providers. To ensure our high quality standards, the functionality of the home emergency call devices must be ensured. Therefore, we check incoming device messages promptly for their relevance. Our employees process "technical alarms" received daily by the household emergency call devices according to the requirements of our quality management. For this purpose, they contact our customers and their relatives by telephone and check the functionality of the home emergency call device by means of a test call. .
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Your tasks • Your profile • What we offer
Discipline and professional leadership and further development of the team Implementation of annual employee talks Process monitoring and optimization Staff and service planning as well as holiday planning Creation and updating of work instructions, documents and QM documents Creation and processing of IT tickets Treatment of complaints in the field of technical alarms Customer support and organizational consultation with the services Implementation of customer surveys
Professional experience in a comparable position Embossed communication strength Experience in leadership of teams based on motivation and appreciation. A pronounced IT affinity Very good knowledge of German in word and writing Standby to the shift service incl. Weekend and holiday work
A performance-oriented, collective remuneration according to AVR-Caritas, including Christmas allowance, holiday allowance and other special payments 30 days of full-time leave and a working week (AZV-day) available An employee-funded, occupational pension scheme at the Rheinische Additionalversorgungskasse (RZVK) and asset-effective services A comprehensive introduction to your tasks Up to 50% home office Qualified professional and personal training opportunities, including our Malteser Academy A good connection to public transport and the possibility to obtain a underground parking space The possibility to obtain a job-created Germany ticket The possibility of (e-)bike leasing Various discounts and vouchers in the benefit portal for Malteser employees Offers for occupational health promotion, including a grant to the fitness provider EGYM WELLPASS
Location
 | Malteser in Deutschland | |
| 51103 Köln | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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