Senior Channel Manager eCare (m/w/d)

As an innovative technology and service group, Vodafone Deutschland stands for communication and service from a single source. Each: the second German is Vodafone customer:in - whether surfing, calling or watching; whether office, farm or factory - the Vodafone technology connects everyone and everything, always and everywhere. At Vodafone we have changed the lives of billions of people for over 30 years. In 2021, Vodafone will expand 5G for 20 million people and provide two thirds of all Germans with Gigabit connections by 2022. Together we shape the future of tomorrow, because we are ready for the best future of all times. Together we can. With us you can be DU and belong. You can share inspiration, discover new opportunities, develop yourself and make a real difference. Exchange with colleagues in different networks and learn from each other. Whether women4women, father's network or LGBT: from our networks, there's one for you. Because we do not make differences between age, gender, sexual orientation, religion, ethnic and social origin or disability. Be with us all yourself.

Senior Channel Manager eCare (m/w/d) Stellen-ID: 260787

As Senior Channel Manager eCare (m/w/d) you are responsible for the entire development of the Online Lifecycle eCare (Web, App, Help & Support) for our business customers. You take the commercial control of these channels along clearly defined KPIs and ensure that both customer needs and business objectives are optimally achieved. You take into account functional dependencies on other parallel projects, which optimize or transform processes and services that are required online (e.g. in the areas of pricing, order management, service request management). You have significant responsibility for the solution outcome from a cross-functional team. You identify target conflicts among stakeholders and prepare solutions for resolution. You advise and support clients proactively during the design, including in the form of demand management, requirements engineering, development of solution options, cost/benefit evaluations, etc. You are currently implementing valid corporate guidelines for customer experience, design principles, strategy and architecture during the requirement definition.

What distinguishes you: An above-average degree in economics or at least. 5 years of relevant professional experience in digital channel management, eCare or online sales - ideally in the B2B sector. Strong commercial thinking and an understanding of digital customer journeys and customer experience. Funded knowledge in handling KPIs, web analysis tools and commercial control instruments. Experience in managing and managing projects and cross-functional teams. Extensive analytical skills and competence to make and implement data-driven decisions. Own initiative, communication strength and joy in networking with different disciplines and stakeholders. Good knowledge of English in word and writing (B1 to GER).

This body can be exercised in fulltime or full-time part-time (min. 30 hours).

Your strengths and experiences count. We care about diversity and equal opportunities. We look forward to receiving applications from people with disabilities. And note them with the same suitability.

We occupy this position at the Düsseldorf site for Vodafone GmbH.

Flexibility: Hybrid working allows you to work in the office or up to 3 days/week from the home office. In addition, you can work up to 20 days a year in EU countries and in more and more non-EU countries. Attractive remuneration and pension provision: In addition to your basic salary, you will receive a profit-based bonus or commission payment and with our pension plan also an occupational pension provision. Continuing Education: You decide which of our learning and training programs you can support your individual development. Work-Life-Balance: Whether kita, health & mindfulness programs or fitness studio: You flexibly shape your job and your private life. We support you. Also in the care of relatives. Discounts and additional benefits: As an employee, you will receive special offers on all our products for mobile phones, fixed network, internet and TV.

Who we are: Vodafone celebrates and promotes diversity and inclusion. We are as different as our customers: our society. Whether ethnic origin, skin colour, age, gender identity, sexual orientation, disability, religion, political affiliation, union membership, nationality, health status, social origin or cultural background: Vodafone is not a place for discrimination. Together we can. JOBV1_EN