H. Gautzsch Firmengruppe | Germany | 48xxx Münster | Temporary contract | Full time / Home office | Published since: 18.12.2025 on stepstone.de
E-commerce administrator (m/f/d)
The H. Gautzsch Group is a group of leading medium-sized companies with more than 70 locations in Germany, Austria and in our main global procurement markets. We employ over 1,400 employees. As a family-owned company in Münster/Westphalia, we are owner-managed and medium-sized. We have been working in our business units for 160 years with our operatingly independent wholesale houses. If you want, you'll be right about what we do: You're happy to help users in the e-commerce environment, are service-oriented and have a basic technical understanding? Then we're looking for you! !
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Your tasks • Your profile • What we offer
User support: You are the first contact for internal and external users with questions about our online shop. Support: You process support requests by phone (support hotline), email and ticket system. Problem solution: Your support for typical user problems is in demand Stakeholder management: You forward more complex technical enquiries to internal departments or external service providers. User management: You handle the maintenance and management of user accounts and permissions. Contenpflege: You support simple shop and content customizations. Case management: You take care of the control and tracking of open support cases. Documentation: The documentation of recurring enquiries and solutions (FAQ, internal instructions) is within your task
Best conditions: You have successfully completed a commercial training in e-commerce, or a comparable qualification. Advantage: Ideally, you have already gained first experience in e-commerce, customer service or IT-related support. Operation: You bring a high service and solution orientation, as well as a structured and reliable operation. Communication: You are safe in handling email, phone and common office applications. Technical understanding: You have a basic technical understanding.
Security & perspective: We offer you a safe workplace in a future-oriented and digitally growing company. We-feeling & team spirit: We are moving together with open communication, mutual trust and real team spirit. Exciting challenges: Enjoy varied tasks around user support, support and operational e-commerce processes. Development & Learning: Whether new tools, processes or soft skills – we actively support you in your further development. Responsibility & freedom: You actively shape and have the freedom to introduce your ideas independently. Your benefits: Flexible working hours
Promotion & career opportunities
Homeoffice possibilities
Location
 | H. Gautzsch Firmengruppe | |
| 48155 Münster | ||
| Germany |
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