Head of Customer Care Center (m/w/d) Technical Internal Sales B2B

HAPEKO is the first address for professionals and managers in Germany. The focus of the activity is the creation of links between specialists and executives with a professional desire for change and suitable companies. HAPEKO (www.HAPEKO.de) is represented throughout Germany with more than 20 locations.

Our client is an owner-managed medium-sized family company in Cologne and market leader in Northern Europe in its segment. As part of the further development of the company, we are now looking for a Head of Customer Excellence Center (w/m/d) of B2B technical sales service. Our client is looking for candidates (m/w/d) who want to have a responsible task and multi-year leadership experience of a B2B technical sales service. As a persuasive personality, you combine a technical expertise, preferably in an industrial middle class, with a high degree of self-initiative, leadership skills and a safe occurrence. Convince our clients and us. We look forward to your application! (ANO/98161) technical and disciplinary management of the internal technical sales service with sales and after-sales support for all markets in the B2B environment; These include four direct reports, professional leadership of another team leader and a total of around 75 employees Leadership of individual teams over distance, also internationally Permanent training and qualification of the technical interior service in relation to the product know-how and the creation of customer-oriented guides for customer support and complaint processing Coordination and motivation of employees to achieve defined cost, turnover and efficiency objectives Professional operation and successive further development of the communication platforms (call-center telephony, e-shop etc.) as well as the processes located there Development of practical concepts for customer satisfaction and implementation of appropriate measures Steady coordination with production and logistics

A successfully completed study in the field of industrial engineering or mechanical engineering or a comparable qualification Multiannual professional experience in the management of a large, ideally technical indoor service in the B2B sector, preferably in the industrial middle class High IT and process affinity, coupled with the ability to quickly capture technical relationships and to constantly investigate processes for automation potential International experience is advantageous, supplemented by fluent knowledge of German and English, further languages of advantage High level of self-initiative, a safe occurrence paired with decision-making and design will Solution-oriented organisational and leadership skills and enforcement strength

An exciting task with high self-responsibility and design space Direct reporting line to management Workplace in a solid growing company Home Office after vote An attractive compensation package Company parking Attractive employee benefits JOBV1_EN