Head of Department of Operations (FFB) Healthcare

Control and ensuring a service level-oriented operating sequence representation of the department to internal interfaces such as underwriting, product management, IT (Agile Organisation) and sales Direct line of report to the management company and free professions (FFB) Responsibility for professional and disciplinary personnel management (development of employees, personnel planning, recruitment, employee discussions) Organisation of a service level-oriented contract management by data analysis and introduction of control measures Further development of the division, including the formulation and coordination of requirements for IT systems, organisational process optimization and use of artificial intelligence Contact for sales partners:inside (e.g. brokers:inside, agencies) and for internal departments Ensuring a structured, empirical, communicative and customer-oriented manner Application of technical knowledge on operations in insurance, relevant knowledge in professional liability insurance and knowledge in the field of expertise and technical understanding

Business studies or comparable training Ideal knowledge of professional liability insurance First leadership experience desirable Joy in the independent design and optimization of service processes Embossed customer orientation, decision-making and team skills Technical understanding Empathy and communication strength Experience in the handling of insurance No one is perfect and not all career paths are straight. Apply now – even if you don't meet all requirements!

Flexible working times Slide-time controls and flexible working-time models allow a perfect work-life balance – just as it fits you. Health management With us you remain healthy – thanks to prevention measures, a wide range of sports and various cooperations. Mobile work Whether from home or on the go – our mobile work model (up to 60% mobile) offers you more freedom and self-employment. Further education We are breastfeeding your knowledge, for example with training, subject-specific seminars or vocational studies. .