TRIFFT MODERNE The European Court of Heidelberg is a 4th generation privately run 5 star superior hotel with 119 rooms and suites. In addition, the hotel offers 5 serviced apartments, named ''Europ'' by its employees. The guests of the European Court at the Fine Dining Restaurant Die Kurfürstenstube and the Europa Bar are served in a culinary treat. The PANORAMA SPA offers a relaxing oasis in the middle of the urban drive with its extensive wellness offer.

Type of employment: Full time

How to support us As Operations Manager for Events / Banquet Management (m/w/d), you have the opportunity to let your enthusiasm and heart blood flow into your actions every day to conjure our guests a ray into the face. In particular, your tasks are Operational management of the operating event area with special focus on events also in conjunction with

• the use of goods: purchasing, storage, processing
• staff use: recruitment, classification, classification of work and leisure, holiday planning Identification of a staff requirement plan Determination of a weekly preparation plan Responsibility for fulfilling budget requirements Maintenance and further development of the gastronomic quality of the company Independent, safe and professional preparation, execution, rework, organisation and management of events up to 150 people Professional and professional implementation of recommendations, preparations, presentations and serving soft drinks, aperitifs, wines, digestifs and cocktails, as well as food according to our standards Professional and professional execution of halls and floor service Active, targeted offering of service services, in particular additional sales Very safe handling of the Micros Fidelio cash register system, as well as carrying out daily bills and internal drinks requirements Complete knowledge of the menus of all outlets Observing service and behaviour standards without exception, also as a model function Responsibility for training young professionals Ensuring cross-departmental cooperation according to operational needs Other tasks

Compliance with statutory provisions, in particular

• Hygiene regulations/HACCP
• Food law regulations
• professional requirements
• Cleaning, care and gentle treatment of facilities, machines and equipment by employees Implementation of the inventory

We wish you In order to be able to support well as Operations Manager for Events (m/w/d), we would like you to bring the following properties: At least 5 years of professional experience (preferably in the elevated hotel industry) Training examination available Very high level of duty awareness and care Model in terms of external appearance and behaviour and sets the rules of the house with respect to the employees who are subordinate Very friendly appearance, contact Above-average readiness, flexibility and durability Very good ways of handling, courtesy Absolute team capacity Very pronounced stress resistance and high physical resilience High readiness for learning and demands further development Very fast, structured, organised, concentrated and independent operation Very good spatial understanding Very safe occurrence and high authority; good body tension and body language Hosts with body and soul; and the Is valued and developed from critical feedback and the company continues Entrepreneurial thinking, as well as a very pronounced concept of service Above-average structuring capacity, very high creativity and above-average analytical competence Very high empathy and very good human knowledge and appreciation

Communication and conflict management Very good communication skills, appealing pronunciation and choice of words Very good knowledge of German and English in word and writing Clear and very structured discussion, even in the meeting of agreements Competent and very safe handling with guest feedback and complaints Embossed complaint management, also in the handling of 'sweet' guests High communicative authority, in critical situations good and safe action or targeted organization of help Adequate expression of constructive criticism, solution finding, and the acceptance of constructive criticism Open, direct and honest communication Very good articulation of topics and concretization at the level of behaviour Predictive communication and good internal and cross-departmental information

Management qualities Transfer of expertise and skills, including in the form of training Dealing with Conflict Management Controls and motivates all team members successfully, moderates problems and provides security Informed systematically about innovations Whitely what team employees are moving and anticipates development needs in planning and task distribution and promotes development in a targeted manner Shows outstanding commitment, commitment and success in developing team members' skills and knowledge Respectfully works with the staff and evaluates them enough Develops new trainings and keeps them regularly Supporting personnel development and actively applying instruments (employee assessment, team events, target agreement talks, career planning) Has a good didactic competence and can delegate well Works as a model in all criteria

You have special talents?

You expect great Benefits systematic onboarding RNV job ticket Christmas and holiday money occupational pension schemes exclusive discounts on R&B services Family & Friends rates for accommodation JobRad attractive special rates in our Fair Job Hotels partner hotels JOBV1_EN