Team Leader (m/w/d) in International Customer Service

For over 40 years, the Bertrandt Group has been offering development solutions for the international automotive and aviation industry as well as the machinery and plant engineering, energy, medical technology and electrical industries in Europe, China and the USA. Overall, our employees stand for deep know-how, future-oriented project solutions and high customer orientation.

Teamleiter (m⁠/⁠w⁠/⁠d) im international Customer Service

Location: Darmstadt

Leadership & team building: Special management of our international sales team and onboarding of new colleagues Customer management international: Active care and correspondence with customers in German and English Process Quality & Efficiency: Ensuring and developing internal processes, documentation of existing and new processes Sales processing from A to Z: creation of offers, order processing incl. Export/customs documents (AEO), maintenance of price lists and annual agreements CRM & Data Care: Maintenance of master data, customer databases and CRM systems as well as support of customer opening processes Analysis & Reporting: Support for monthly accounts, evaluation of sales figures and benchmarking of external service providers Events & Presentation: Participation in trade fairs, exhibitions and customer appointments

Completed commercial training with further education (e.g. Bachelor Professional) or business studies Multiannual professional experience in the sales or customer service environment – ideally with leadership experience Finded knowledge of customs (min. 3 years of practical experience) Safe in dealing with MS Office, experience with Oracle (ERP) of advantage Very good English skills in word and writing

Responsive tasks Flexible working hours Self-responsible work Free drinks Intensive incorporation Attractive remuneration Occupational pension and BU insurance Flat hierarchies Bonuses Team-oriented operation JOBV1_EN