Teamlead Service Support (m/f/d)

Team management & process control: leadership and further development of the service support team as well as ensuring quality-secured technical support

Technical support: Support of technicians, customers and sales in diagnostics, commissioning and troubleshooting in the field of compressors, refrigeration machines and heat pumps

Escalation Management: Processing of complex technical cases and close coordination with sales, engineering and quality

Root-Cause-Analysis: Conducting Structured Cause Analysis in Recurring or Critical Technical Problems.

Quality assurance: evaluation of field data and initiation of product and service improvements

Interface management: cooperation with sales, engineering, product development and international service, as well as participation in technical reviews and quality bodies

KPI analysis & reporting: monitoring of technical KPIs, evaluation of CRM data and compilation of regular reports on service and product performance

Process optimization: Continuous development of support and service processes to increase efficiency and customer satisfaction

Training: completed technical studies such as mechanical engineering, mechatronics or a comparable degree programme; Alternatively, a comparable technical qualification with well-founded practical experience. Professional experience: Multiannual experience in technical service – ideally in the context of industrial refrigeration technology – including handling of faults and technical customer requirements. Leadership competency: Embossed skills in managing and developing teams as well as distinct communication skills with different internal and external stakeholders. Product knowledge: understanding of compressors, refrigeration machines, heat pumps and their control technology as well as sound knowledge of functions, fault images and typical service challenges. Analytical capacity: Solution-oriented approach for technical fault diagnosis and systematic cause analysis; safe handling of data, KPIs and service reports for deriving stressable recommendations. Mobility & language: willingness to occasionally travel within Europe as well as very good knowledge of German and English in word and writing for secure communication in an international environment. We offer: Tariff remuneration: A payment according to IG metal tariff agreement ensures you a stable income

Work-life balance: 35h week and 30 days paid vacation per year for rest

JobRad: Use the JobRad offer and stay fit by driving to work by bike

Germany Ticket: Get a certified Germany Ticket to commute environmentally friendly and cost-effectively

Canteen: Benefit from an operating cante that offers you daily fresh and healthy meals

Individual training opportunities: Use customized training opportunities to expand your professional skills and advance your career

Did we spark your interest? Then please click apply above to access our guided application process.

GEA attaches importance to equal opportunities. Applicants are therefore taken into account regardless of age, gender, race, ethnic origin, skin color, religion, world view, origin, genes, disabilities, sexual orientation, family status, veteran status or other protective features. Applicants with disability(s) are welcome and are preferred for the same qualification.