Customer Service Agent (gn)

HANDELSBLATT MEDIA GROUP GMBH & CO. KG, a company of the Dieter von Holtzbrinck Medien, is the leading media company for economic and financial information in Germany and Europe. With major brands like Handelsblatt and WirtschaftsWoche, numerous specialist publications, a wide range of multimedia offerings and a global editorial network, we provide orientation, opinion and dialogue. Nearly 1000 employees: every day, they contribute to the proliferation of economic expertise. The Services by HANDELSBLATT MEDIA GROUP GmbH, a subsidiary of HANDELSBLATT MEDIA GROUP, understands itself as a competent service provider for the entire media group, with the aim of securing the successful future of the company together with the employees. If you want to move something and your courage is as great as your quality claim, then you are right with us. We are looking at the Düsseldorf site as soon as possible and for the first time for a year:n Customer Service Agent (gn).

Supporting our customers by telephone and written customer service Collection and processing of customer requests via phone and email Individual customer advice on our products Maintenance of customer data and corresponding documentation Support in increasing customer satisfaction

High service and service orientation Joy in cooperation with customers High level of communication capability and good expressiveness Very good knowledge of German in word and writing Safe handling of PC and Office applications Flexible applications Affinity for social media and digital products is desirable

FLEXIBILITY Your work adapts to your personal circumstances and individual professional requirements. Use our 50 % mobile control to work together with your team in our modern office.

NEW PERSPECTIVES You dive into a diverse working environment with a large design playroom. Bring your ideas with us.

DEVELOPMENT Train your skills with the offer of our “GROW Academy”, regular impulses and a 24/7 access to our learning platform.

DIR TREU Work as you feel. You are unique and we are looking for that.

THE CLASSIFICATIONS: A comprehensive onboarding, licensed company ticket, cycling leasing offer, fitness studio collaborations, in-house KITA, grants for retirement provision, discounted book ordering, corporate events and more. Promoting equal opportunities and diversity is an important concern to us. We therefore encourage explicitly motivated persons who do not comply 100% with the criteria mentioned to apply. We look forward to all applicants: women, regardless of origin, nationality, skin color, religion, age, disability, gender, gender identity or sexual orientation. JOBV1_EN