Junior Specialist, Technology & Engineering Support

Do you believe in quality, service and team spirit? Then implement values together with us. Make a difference as a Junior Specialist, Technology & Engineering Support West Pharmaceutical Services, Inc. is a leading manufacturer of packaging components and delivery systems for injectable drugs and healthcare products. Working by the side of its customers from concept to patient, West creates products that promote the efficiency, reliability and safety of the world's pharmaceutical drug supply. West is headquartered in Exton, Pennsylvania, and supports its customers from locations in North and South America, Europe, Asia and Australia. West's 2020 sales of $2.14 billion reflect the daily use of approximately 112 million of its components and devices which are designed to improve the delivery of healthcare to patients around the world. Location: North Rhine-Westphalia, DE Department: Digital & Transformation This is an onsite position requiring the team member to be onsite 5 days a week. No relocation is provided for this opportunity. Job Summary Working closely with the regional and global D&T team, the role of the Senior Technical Support, D&T, Germany is having responsibility for developing and operating all aspects of the site's infrastructure and end user devices in line with corporate guidelines and procedures. The role performs duties in line with best D&T practices and applicable regulatory requirements.

Collaborate with the regional and global D&T organization to enhance the local network infrastructure (keyword: network architecture, OT-segmentation) Participate in local, regional, and global D&T projects and coordinate roll-out of same on local site level Assist with troubleshooting and problem determination/resolution in the process of the mentioned projects Provide support for IT systems and End-Users in the facility, including, but not limited to: Shop Floor Systems (SFS), Manufacturing Execution Systems (MES), Enterprise resource planning (ERP), Virtual and Physical servers, LAN/WAN equipment, desktop computers and laptops, communication, and collaboration systems with the use of existing procedures Perform other duties as assigned on business needs/ Utilize and leverage Service Management tools for tracking of workloads Participate in “on-call” support rotation Other duties as assigned Professional attitude in maintaining a clean, orderly and safe work area Exemplary behavior in IT security related topics

Bachelor's degree or equivalent experience in Computer Science Demonstrated working knowledge of basic to complex hardware and software products Bachelor's degree or equivalent experience in Computer Science Good interpersonal skills and communication skills Strong service orientation Open to change and prepared to drive change Ability to work on own initiative and meet strict deadlines Strong project management and coordination skills Experiences in collaboration within international teams Required Languages: English Expands skills in own work area within an analytical/scientific method or operational process Applies experience and skills to complete assigned work Works within standard operating procedures and scientific methods Works with a moderate degree of supervision Able to be aware of all relevant SOPs as per Company policy as You are related to the position covered by this Job Description #LI-AP1 #LI-ONSITE No required Light-Exerting up to 20lbs/9kg of force frequently, and/or negligible amount of force constantly moving objects.

Internationality – As an American company, we live a global cooperation within international structures Philanthropy – We value an appreciative and friendly work environment as well as flat hierarchies Market-appropriate remuneration – We offer an attractive, market-oriented remuneration, including company social benefits and purchasing benefits Social engagement – We support local aid organizations through various actions organized by our employees Diversity – We at West value the wide range of our employees who make up our company Safety – Occupational safety is our highest priority; we offer secure jobs in a sustainable industry Development opportunities – Our employees benefit from an extensive range of trainings as well as from a constant and targeted employee development Family-friendly culture – We attach great importance to reconciling private life and work; flexible working hours are a matter of course for us